Assistant, Senior Library

austincc; Round Rock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Austin Community College in Round Rock is seeking an Assistant, Senior Library to coordinate circulation services, desk operations, and staff training in a fast-paced, highly automated library. You will assist patrons, manage circulation workflows, compile statistics, and work with multiple campuses to maintain confidentiality and high customer service standards.

This role requires strong organizational skills, excellent communication, and the ability to lead a team while delivering reliable

Qualifications

• Knowledge of library operations and standards.
• Familiarity with office productivity tools.
• Understanding of confidentiality and privacy requirements.

Responsibilities

• Assists patrons with directional questions, equipment use, and updating patron information.
• Oversees and/or performs delivery of roles: periodical collection, reserve collection, special collections, circulation projects, stack maintenance, and technology.
• Ensures that circulation tasks meet ACC policies and confidentiality standards.
• Compiles and maintains library statistics (equipment use, gate count, inventories, repairs).
• Coordinates a team environment to ensure quality customer service to students, faculty, and staff.
• Opens and/or closes the library; coordinates staff scheduling and training.

Skills

Time management

Oral and written communication

Leadership/Coordinate and delegate

Organizational skills

Customer service

Job description

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Job Posting Title: Assistant, Senior Library

Job Description Summary:

Coordinate circulation services at the library, including circulation desk services, staffing, bookkeeping, and training; assist patrons, report/collect usage statistics, and stack and collection maintenance in a highly automated, dynamic and customer service, and teamwork-oriented environment.

Description of Duties and Tasks

• Assists patrons with directional questions, equipment use, and updating patron information.
• Oversees and/or performs delivery of the following roles: periodical collection, reserve collection, special collections, circulation projects, stack maintenance, and technology.
• Assures that circulation task completion meets Austin Community College (ACC) policies, and Library Services guidelines by reviewing for accuracy and timely completion. Also assures that workflow meets ACC, Library Services, and federal standards for maintaining confidentiality of patron information.
• Compiles and maintains library statistics, such as equipment use, gate count, inventories, and repair and service records.
• Coordinates a team environment to ensure quality customer service to students, faculty, and staff.
• Coordinates and oversees the work of circulation staff and public service role assignments including determining priorities, scheduling, assigning, training (i.e. training on various electronic devices), and overseeing the completion of work.
• Opens and/or closes the library.
• Monitors maintenance needs and notifies appropriate staff for facilities and/or technical problems.
• Tracks and troubleshoots issues (i.e., desktop authentication) with library equipment; including computers/laptops, printers, copiers, security gate, and other equipment such as tablet bundles, maker kits, and in some locations, VDI workstations.
• Assists the head librarian in promoting and implementing library safety and security.
• Facilitates circulation services training of full-time, part-time, hourly, work study, and other library employees.
• In the absence of library manager assists patrons as needed by contacting other ACC libraries.
• Establishes and/or revises work methods, forms, processes or procedures to improve workplace efficiency in both individual and group settings.
• Serves on Library Services or other ACC teams, committees, or group work projects.
• Coordinates and manages team projects (collection, e-devices maintenance, assisting with project implementation).

Knowledge

• Principles and practices of library operations.
• Library proprietary software.
• Current technology practices.
• Office productivity.

Skills

• Maintaining effective time management practices, including an established work schedule, possible weekend and evening hours, and/or work at multiple campus locations.
• Using effective oral and written interpersonal and workplace communication skills.
• Coordinating, delegating, and overseeing the work of others.
• Using effective organizational and planning skills with attention to detail, procedures or standards, and task completion, in an individual or group setting.
• Providing superior customer service.
• Researching and locating work-related information and materials in print, web, wiki, and vendor specific/proprietary software environments.
• Training other library employees (paraprofessional and faculty).
• Creating circulation desk emplo