Assistant Sales Manager

CAZA Collective; New York (NY); On-site; USD 90,000 - 105,000; Full time

Job summary

Join a renowned luxury jewelry retailer as an Assistant Sales Manager, where your passion for fine jewelry and exceptional leadership skills will shine. This dynamic role focuses on driving sales, enhancing client experiences, and managing store operations in a collaborative environment. You'll lead by example, inspiring your team to exceed goals while ensuring every client receives unparalleled service. With a commitment to excellence and a focus on team development, this position offers a unique opportunity to shape the future of luxury retail. Embrace the chance to work in a vibrant setting dedicated to creating memorable experiences.

Benefits

Generous paid time off

Health, Dental, & Vision coverage

Exclusive jewelry discounts

Major federal holidays observed

Qualifications

• 5+ years of experience in fine jewelry retail leadership.
• Proven retail sales experience with diamonds and custom designs.

Responsibilities

• Lead sales team and drive client engagement on the sales floor.
• Oversee daily operations to ensure a luxury client experience.

Skills

Sales Leadership

Client Engagement

Product Knowledge (Diamonds & Fine Jewelry)

Coaching & Team Development

Customer Service

Education

High School Diploma or GED

Bachelor’s Degree (Preferred)

Certifications (AJP, GDD, GG)

Tools

Client Management Systems

POS Systems

Job description

5 days ago Be among the first 25 applicants

THE ROLE

We are seeking an enthusiastic and experienced Assistant Sales Manager to inspire and guide our sales team in a luxury jewelry retail environment. Reporting to the Sales Director, this role is centered on driving sales, elevating the client experience, and managing day-to-day store operations. The ideal candidate is a dynamic leader with a passion for fine jewelry, exceptional customer service skills, and a collaborative, team-oriented approach.

To excel in this role, the candidate must have in-depth knowledge of diamonds, fine jewelry, and custom designs, with the expertise to support and advise sales associates as needed. They should be a quick learner, capable of adapting to the fast-paced environment and acquiring new skills through exposure to daily operations and the mentorship of a talented team. A deep understanding of jewelry is essential to confidently guide the sales team and deliver an unparalleled client experience.

ESSENTIAL JOB RESPONSIBILITIES

1. Sales Leadership & Client Experience

• Lead by example on the sales floor, actively participating in selling and contributing to the store's revenue.
• Demonstrate expertise in diamonds, colored stones, repairs, and custom designs to deliver a seamless luxury experience.
• Drive client engagement through personalized service, relationship building, and effective use of client outreach tools.
• Support and motivate the sales team to meet and exceed goals by providing coaching, guidance, and resources.
• Provide a luxury client experience that is welcoming and inclusive, ensuring every client—whether purchasing a small item or a significant piece—receives the same exceptional level of service and attention.

1. Operations Management

• Oversee daily sales floor operations to ensure a smooth, sales-focused environment during selling hours.
• Maintain open communication with all departments to align on company goals and enhance the client experience.
• Ensure proper merchandising, cleanliness, and security measures on the sales floor.

1. Team Development & Coaching

• Train and develop the sales team in relationship selling, product knowledge, and adherence to store procedures.
• Conduct in-the-moment coaching with team members to review performance, set goals, and address challenges.
• Provide constructive feedback and collaborate with the Store Director to develop action plans for team improvement.
• Foster a collaborative team environment focused on achieving sales and delivering exceptional service.

1. Professionalism & Brand Representation

• Exhibit professionalism in appearance, communication, and actions, aligning with the luxury brand image.
• Uphold company values, policies, and procedures, maintaining a company-first mindset in all decision-making.
• Participate in recruiting efforts to build a pipeline of talented sales associates.

1. Environment & Visual Standards

• Ensure showcases are clean, organized, and merchandised to brand standards daily.
• Monitor inventory and back stock trays to ensure readiness for client previews.

Experience & Education

Experience:

• Proven retail sales experience in fine jewelry.
• 5+ years of experience in a leadership role within fine jewelry retail, such as Team Leader, Assistant Manager, or Supervisor.
• Must have experience with diamonds, fine jewelry, and custom designs (e.g., bridal), with the ability to effectively advise and support sales associates.

Education:

• High school diploma or GED required.
• Preferred: Bachelor’s degree in Business Administration, Marketing, Retail Management, or Fashion Merchandising, or equivalent.
• Preferred: Certifications such as AJP, GDD, or GG from GIA or equivalent institutions.

Technical Skills:

• Proficiency with client management systems and retail tools, including Clientbook and POS systems.

WORKING CONDITIONS/ENVIRONMENT

• Work Location: Onsite in New York, NY.
• Workdays & Hours:
• Tuesday - Friday: 10:00am - 7:00pm
• Saturday: 10:00am - 6:00pm
• Managing a closing shift; hours may change to meet business needs.

COMPENSATION & BENEFITS

• Salary: $90,000 - $105,000 plus performance bonuses.
• Vacation: Generous paid time off.
• Insurance: Health, Dental, & Vision coverage.
• Employee Discount: Exclusive jewelry discounts.
• Holidays: Major federal holidays observed.

WHY JOIN?

This is an opportunity to be part of a renowned luxury jewelry retailer dedicated to creating memorable client experiences. As an Assistant Sales Manager, you will play a pivotal role in shaping the sales team and contributing to the company's success. We invite you to bring your expertise, leadership, and passion for fine jewelry to this dynamic role.

Note: U.S. work authorization required; sponsorship not available. CAZA Collective values diversity and inclusivity.