Assistant Sales Manager

Greenwich St. Jewelers; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

Greenwich St. Jewelers, a premier fine jewelry retailer, is seeking a full-time Assistant Sales Manager to enhance sales operations and client services. The role focuses on driving sales, mentoring staff, and ensuring a luxury shopping experience. Ideal candidates will have a strong background in retail sales and expertise in jewelry, with certifications from recognized institutions preferred.

Benefits

Four Weeks/Year Combined Paid Vacation

Medical, Dental, and Vision Insurance

401K with employer contributions

Access to professional development

Qualifications

• 3-5 years in Assistant Manager or similar role is required.
• Proven retail sales experience in fine jewelry.
• Strong expertise in custom designs and relationship selling.

Responsibilities

• Lead sales floor operations and support sales team.
• Provide exceptional luxury client experience.
• Train and develop team members in product knowledge.

Skills

Expertise in diamonds

Client engagement

Leadership

Education

Applied Jewelry Professional (AJP)

Graduate Gemologist (GG)

Tools

Client management systems

Job description

This is a full-time on-site role for an Assistant Sales Manager at Greenwich St. Jewelers in New York, NY. Along with the Sales Director, the Assistant Sales Manager will assist with sales operations, client services, inventory management, and staff coordination to ensure a seamless and memorable shopping experience for our clientele.

Primary Responsibilities

• Lead by example on the sales floor, actively participating in selling and contributing to the store revenue.
• Demonstrate expertise in diamonds, colored stones, repairs, and custom designs to deliver a seamless luxury experience.
• Drive client engagement through personalized service, relationship building, and effective use of client outreach tools.
• Support and motivate the sales team to meet and exceed goals by providing coaching, guidance, and resources.
• Provide a luxury client experience that is welcoming and inclusive, ensuring every client—whether purchasing a small item or a significant piece—receives the same exceptional level of service and attention.
• Oversee daily sales floor operations to ensure a smooth, sales-focused environment during selling hours.
• Maintain open communication with all departments to align on company goals and enhance the client experience.
• Process online orders, returns, and inquiries efficiently while managing support inbox responses within 24 hours.
• Ensure proper merchandising, cleanliness, and security measures on the sales floor.
Team Development & Coaching
• Train and develop the sales team in relationship selling, product knowledge, and adherence to store procedures.
• Conduct regular one-on-one meetings with team members to review performance, set goals, and address challenges.
• Provide constructive feedback and collaborate with the Store Manager to develop action plans for team improvement.
• Foster a collaborative team environment focused on achieving sales and delivering exceptional service.
Professionalism & Brand Representation
• Exhibit professionalism in appearance, communication, and actions, aligning with the luxury brand image.
• Uphold company values, policies, and procedures, maintaining a company-first mindset in all decision-making.
• Participate in recruiting efforts to build a pipeline of talented sales associates.
• Ensure showcases are clean, organized, and merchandised to brand standards daily.
• Monitor inventory and back stock trays to ensure readiness for client previews.
Experience & Education

Experience:

• Proven retail sales experience, preferably in fine jewelry.
• 3–5 years in an Assistant Manager or similar leadership role is required.
• Strong expertise in diamonds, fine jewelry, and custom designs, with the ability to advise and support sales associates effectively.

Education

• Preferred: Certifications such as Applied Jewelry Professional (AJP), Graduate Diamonds Diploma (GDD), or Graduate Gemologist (GG) from the Gemological Institute of America (GIA) or equivalent institutions.
• Technical Skills:
• Proficiency with client management systems and retail tools
Workdays & Hours:
• Tuesday – Friday: Core hours 11:00am – 7:00pm
• Saturday: Core hours 11:00am – 6:00pm
• This position will eventually include Sundays.
• The individual will be responsible for managing a closing shift.
What you’ll get at G.St:
• Annual salary $95-$105k range, plus quarterly bonuses based on meeting store goals
• Four Weeks/Year Combined Paid Vacation and Personal Days
• Medical, dental, and vision insurance
• 401K with employer contributions
• Access to professional development
• FSA, HSA spending account

Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Interested? Send an email to Christina Gambale [e-mail] with a cover letter and your resume.