Assistant Retail Store Manager

Saatva; Baltimore (MD); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Bonus Opportunities

401K Match

Employee Discounts

Referral Bonus

Job summary

Saatva is seeking an Assistant Manager to join our nationwide network of Viewing Rooms. You will be the heartbeat of the store, delivering an immersive and elevated experience with Saatva’s luxury mattresses and bedding.

You will coach and mentor the team, manage daily duties, and ensure exceptional customer service. The role requires weekend availability and a track record in retail leadership within a fast-paced luxury environment.

Qualifications

• 2+ years of customer-facing experience, ideally in luxury products.
• Strong coaching and mentoring skills to grow a team.
• Excellent communication and relationship-building abilities.

Responsibilities

• Collaborate with Viewing Room Manager to meet and exceed sales goals.
• Foster a positive team culture through mentorship and training.
• Maintain organized, multitasking daily operations.
• Build rapport with customers for an exceptional shopping experience.
• Assist with management tasks to keep the team focused on service excellence.
• Utilize computer skills and software to boost productivity.
• Maintain a clean, safe, and high-quality work environment.

Skills

Customer service

Leadership

Coaching

Communication

Retail operations

Job description

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast!

Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.

Position at Saatva

Saatva is blazing a new trail in retail excellence. We are looking for a dedicated Assistant Manager to join our nationwide network of state-of-the-art Viewing Rooms. Saatva's Assistant Managers are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Assistant Manager embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night’s sleep.

What You’ll Do:

• Collaborate with the Viewing Room Manager to meet and exceed sales goals
• Foster a positive company culture through team building and mentorship
• Maintain an organized and multitasking-oriented approach to daily responsibilities
• Build strong rapport with customers to provide an exceptional and informed shopping experience
• Assist with management tasks to ensure the team stays focused on delivering a first-class experience
• Leverage computer skills and related software to enhance productivity and efficiency
• Uphold a clean, safe, and healthy work environment that reflects Saatva's dedication to quality
• Align scheduling with the Manager’s Days Off to optimize team operations and efficiency

What You’ll Need:

• Preferred experience as an ASM or in a similar management role
• At least 2 years of customer-facing experience, ideally in luxury products
• Excellent coaching and mentoring skills to inspire team growth
• A dynamic, articulate, and approachable personality with strong communication abilities
• Passion for high-quality products and a commitment to delivering exceptional customer service
• Strong leadership qualities, with the ability to lead by example and motivate a team effectively
• Comfort working in a fast-paced, dynamic environment with the ability to adapt to changing priorities
• Availability to work a retail schedule, including weekends and sale holidays

What’s In It For You:

• Competitive pay
• Medical, dental, and vision insurance options
• Paid vacation time
• Bonus opportunities
• 401K employer match
• Employee referral bonus program
• Discounts on employee purchases and friends-and-family products
• A supportive and dynamic team environment

Salary Range: $70,000–$75,000 annually, based on experience and qualifications.Final compensation will be determined in accordance with applicable state and local laws.

Sound Like a Good Fit?
We’d love to hear from you!

We value the unique talents and perspectives of every individual and maintain an environment of mutual respect. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, ancestry, ethnicity, sex, gender identity or expression, age, disability, marital status, sexual orientation, military status, genetic information, caregiver status, or any other status protected by applicable law. This commitment extends to every aspect of the employment process, including recruitment, selection, compensation, and benefits.

#LI-ONSITE

Compensation

$70,000 - $75,000 USD