Assistant Retail Store Manager

Saatva; Philadelphia (Philadelphia County); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

Paid vacation

Bonus opportunities

401(k) match

FSA/HSA/commuter benefits

Employee referral bonus

Discounts on purchases

Job summary

Saatva is seeking a dedicated Assistant Manager to join our nationwide network of state‑of‑the‑art Viewing Rooms. The Assistant Manager is the heartbeat of every brick‑and‑mortar Saatva location, delivering an immersive and elevated experience with our full range of mattresses and bedding.

You will collaborate with the Viewing Room Manager to drive sales, mentor the team, and uphold Saatva's commitment to quality and exceptional customer service.

Qualifications

• Experience as ASM or in a similar management role.
• At least 2 years of customer-facing experience, ideally in luxury products.
• Excellent coaching and mentoring skills to inspire team growth.
• Dynamic, articulate, and approachable with strong communication abilities.
• Strong leadership qualities with the ability to lead by example.
• Passion for high-quality products and exceptional customer service.
• Ability to adapt to a fast-paced environment and changing priorities.
• Availability to work retail schedule, including weekends and sale holidays.

Responsibilities

• Collaborate with the Viewing Room Manager to meet and exceed sales goals.
• Foster a positive company culture through team building and mentorship.
• Maintain an organized, multitasking approach to daily responsibilities.
• Build strong rapport with customers to provide an exceptional and informed shopping experience.
• Assist with management tasks to keep the team focused on a first-class experience.
• Leverage computer skills and related software to enhance productivity and efficiency.
• Uphold a clean, safe, and healthy work environment reflecting Saatva's quality.
• Align scheduling with the Manager’s Days Off to optimize team operations.

Skills

ASM experience

Customer-facing

Coaching skills

Communication skills

Leadership

Product enthusiasm

Fast-paced environment

Weekend availability

Job description

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast!

Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven‑time honoree on the Inc. 5000 list of America’s Fastest‑Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer‑focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well‑rested.

Position at Saatva

Saatva is blazing a new trail in retail excellence. We are looking for a dedicated Assistant Manager to join our nationwide network of state‑of‑the‑art Viewing Rooms. Saatva's Assistant Managers are the heartbeat of every brick‑and‑mortem retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Assistant Manager embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night’s sleep.

What You’ll Do

• Collaborate with the Viewing Room Manager to meet and exceed sales goals
• Foster a positive company culture through team building and mentorship
• Maintain an organized and multitasking‑oriented approach to daily responsibilities
• Build strong rapport with customers to provide an exceptional and informed shopping experience
• Assist with management tasks to ensure the team stays focused on delivering a first‑class experience
• Leverage computer skills and related software to enhance productivity and efficiency
• Uphold a clean, safe, and healthy work environment that reflects Saatva's dedication to quality
• Align scheduling with the Manager’s Days Off to optimize team operations and efficiency

What You’ll Need

• Preferred experience as an ASM or in a similar management role
• At least 2 years of customer‑facing experience, ideally in luxury products
• Excellent coaching and mentoring skills to inspire team growth
• A dynamic, articulate, and approachable personality with strong communication abilities
• Passion for high‑quality products and a commitment to delivering exceptional customer service
• Strong leadership qualities, with the ability to lead by example and motivate a team effectively
• Comfort working in a fast‑paced, dynamic environment with the ability to adapt to changing priorities
• Availability to work a retail schedule, including weekends and sale holidays

What’s In It For You

• Competitive pay
• Medical, dental, and vision insurance options
• Paid vacation time
• Bonus opportunities
• 401K employer match
• FSA/HSA/commuter benefits
• Employee referral bonus program
• Discounts on employee purchases and friends‑and‑family products
• A supportive and dynamic team environment

Salary Range: $70,000–$75,000 annually, based on experience and qualifications. Final compensation will be determined in accordance with applicable state and local laws.

Sound Like a Good Fit?

We’d love to hear from you!

Equal Employment Opportunity

At Whitestone Home Furnishings, LLC, we are dedicated to fostering a culture of diversity and inclusiveness. Our recruitment, retention, and employee development programs are designed to support the success of diverse candidates.

We value the unique talents and perspectives of every individual and maintain an environment of mutual respect. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, ancestry, ethnicity, sex, gender identity or expression, age, disability, marital status, sexual orientation, military status, genetic information, caregiver status, or any other status protected by applicable law. This commitment extends to every aspect of the employment process, including recruitment, selection, compensation, and benefits.