Assistant Retail Store Manager

Saatva; Pasadena (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation time

401K employer match

Employee discounts

Job summary

A leading home furnishings company in Pasadena is hiring an Assistant Manager for its retail operations. The role involves collaborating with the Viewing Room Manager to exceed sales goals, fostering a positive team culture, and providing exceptional customer service. Candidates should have at least 2 years of customer-facing experience, preferably in luxury products. The position offers competitive pay and a benefits package including medical insurance and 401(k) matching.

Qualifications

• Preferred experience as an ASM or in a similar management role.
• At least 2 years of customer-facing experience, ideally in luxury products.
• Excellent coaching and mentoring skills to inspire team growth.

Responsibilities

• Collaborate with the Viewing Room Manager to meet and exceed sales goals.
• Foster a positive company culture through team building and mentorship.
• Assist with management tasks to ensure the team stays focused on delivering a first-class experience.

Skills

Customer-facing experience

Coaching and mentoring

Leadership qualities

Strong communication

Job description

Overview

Saatva is the original direct-to-consumer mattress and home furnishings company. We are growing fast and aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. Saatva is a people-first company with competitive compensation and a comprehensive benefits package including robust health coverage, 401(k) matching, and generous paid time off. We are recognized for our growth and workplace quality, including Inc. 5000 honorees, Great Place to Work certifications, and best workplaces recognitions.

Position

Senior-level opportunity in retail operations. We are looking for a dedicated Assistant Manager to join our nationwide network of state-of-the-art Viewing Rooms. The Assistant Manager is the heartbeat of the brick-and-mortar retail location, providing an immersive and elevated experience with Saatva’s full range of mattresses. The role embodies Saatva luxury with expert knowledge and a commitment to helping customers discover the power of a great night’s sleep.

What You’ll Do

• Collaborate with the Viewing Room Manager to meet and exceed sales goals
• Foster a positive company culture through team building and mentorship
• Maintain an organized and multitasking-oriented approach to daily responsibilities
• Build strong rapport with customers to provide an exceptional and informed shopping experience
• Assist with management tasks to ensure the team stays focused on delivering a first-class experience
• Leverage computer skills and related software to enhance productivity and efficiency
• Uphold a clean, safe, and healthy work environment that reflects Saatva's dedication to quality
• Align scheduling with the Manager’s Days Off to optimize team operations and efficiency

What You’ll Need

• Preferred experience as an ASM or in a similar management role
• At least 2 years of customer-facing experience, ideally in luxury products
• Excellent coaching and mentoring skills to inspire team growth
• A dynamic, articulate, and approachable personality with strong communication abilities
• Passion for high-quality products and a commitment to delivering exceptional customer service
• Strong leadership qualities, with the ability to lead by example and motivate a team effectively
• Comfort working in a fast-paced, dynamic environment with the ability to adapt to changing priorities
• Availability to work a retail schedule, including weekends and sale holidays

What’s In It For You

• Competitive pay
• Medical, dental, and vision insurance options
• Paid vacation time
• Bonus opportunities
• 401K employer match
• FSA/HSA/commuter benefits
• Employee referral bonus program
• Discounts on employee purchases and friends-and-family products
• A supportive and dynamic team environment

Salary Range: $70,000–$75,000 annually, based on experience and qualifications. Final compensation will be determined in accordance with applicable state and local laws.

Sound Like a Good Fit?

We’d love to hear from you!

Equal Employment Opportunity

At Whitestone Home Furnishings, LLC, we are dedicated to fostering a culture of diversity and inclusiveness. Our recruitment, retention, and employee development programs are designed to support the success of diverse candidates. We value the unique talents and perspectives of every individual and maintain an environment of mutual respect. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, ancestry, ethnicity, sex, gender identity or expression, age, disability, marital status, sexual orientation, military status, genetic information, caregiver status, or any other status protected by applicable law. This commitment extends to every aspect of the employment process, including recruitment, selection, compensation, and benefits.

Compensation: $70,000 USD - $75,000 USD