Assistant Retail Manager - Maryland

Live! Casino and Hotel Maryland; Hanover (MD); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Free Short Term & Long-Term Disability

Generous retirement savings options

Paid Time Off

Tuition Reimbursement

On-site Wellness center (Maryland Site

Training and pathways for career growt

Robust Rewards & Recognition Programs

Annual Merit Based Pay Increases

Discretionary Performance Bonuses

Discretionary Service Bonuses

Free parking

Free food and discounted meals

Live! Hotel, F&B, and Entertainment/lo

Job summary

Live! Casino & Hotel Philadelphia is seeking an Assistant Retail Manager to lead the Gift Shop daily operations and deliver outstanding guest service. You will assist the Retail Manager with merchandising, staffing, and sales initiatives while actively guiding a hands-on team on the sales floor.

The role emphasizes coaching, performance management, and maintaining standards in a fast-paced environment. You will participate in events and partnerships, drive KPIs, and ensure compliance with gaming

Qualifications

• High School Diploma or GED required or equivalent.
• Retail customer service training preferred.
• 2–4 years of retail experience with at least 1 year of supervisory or leadership responsibility.
• Experience with inventory management, merchandising, and retail operations preferred.
• Strong computer skills and familiarity with retail POS systems.

Responsibilities

• Oversee daily Gift Shop operations and act as Manager on Duty in the manager's absence.
• Support recruitment, onboarding, training, coaching, development, and performance management of Team Members.
• Provide ongoing feedback, conduct performance discussions, and foster a positive, engaged team culture.
• Develop and maintain staffing schedules that align with business demands, service standards, and labor budgets.
• Monitor inventory levels, maintain inventory accuracy, support merchandise purchasing decisions, and reduce inventory shrinkage through effective controls.
• Ensure visual merchandising, promotional displays, and store presentation standards are maintained.
• Coordinate special events, marketing initiatives, and promotional activities with internal departments and corporate teams.
• Analyze sales performance, inventory trends, operational metrics, and departmental KPIs to identify opportunities for improvement.
• Ensure compliance with company policies, safety standards, gaming regulations, and departmental procedures.
• Resolve guest concerns professionally and deliver service recovery.
• Recommend process improvements and maintain departmental records and documentation.

Skills

Leadership

Coaching

Team development

Guest service

Communication

Organizational skills

Time management

Analytical thinking

Attention to detail

Retail operations knowledge

English proficiency

Education

High School Diploma or GED

Retail customer service training

2–4 years retail experience with supervisory responsibility

Inventory management/merchandising/retail operations

Retail POS systems proficiency

Tools

Retail POS systems

Job description

Min Compensation

USD $40,512.00/Yr.

Max Compensation

USD $55,878.50/Yr.

Overview

Why We Need Your Talents:

The Assistant Retail Manager plays a critical leadership role in supporting the overall success of the Gift Shop by ensuring exceptional guest service, operational excellence, and a highly engaged team environment. This position assists the Retail Manager with daily operations, merchandising, inventory management, staff development, scheduling, and sales initiatives while serving as a hands-on leader on the sales floor.

The Assistant Retail Manager helps create an inviting shopping experience by maintaining company standards, supporting business objectives, coaching Team Members, and ensuring the Gift Shop operates efficiently and professionally. Through strong leadership, attention to detail, and a commitment to service excellence, you contribute directly to the success of the retail operation and the overall guest experience.

Responsibilities

Where You'll Make an Impact:

• Assist the Retail Manager in overseeing daily Gift Shop operations and serve as Manager on Duty in their absence.
• Support the recruitment, onboarding, training, coaching, development, and performance management of Team Members.
• Provide ongoing feedback, conduct performance discussions, and foster a positive, engaged team culture.
• Develop and maintain staffing schedules that align with business demands, service standards, and labor budgets.
• Monitor inventory levels, maintain inventory accuracy, support merchandise purchasing decisions, and reduce inventory shrinkage through effective controls.
• Ensure visual merchandising, promotional displays, and overall store presentation standards are consistently maintained.
• Coordinate special events, marketing initiatives, and promotional activities in partnership with internal departments and corporate teams.
• Analyze sales performance, inventory trends, operational metrics, and departmental KPIs to identify opportunities for improvement.
• Ensure compliance with company policies, safety standards, gaming regulations, and departmental procedures.
• Resolve guest concerns professionally, deliver effective service recovery, and enhance the overall guest experience.
• Recommend process improvements, maintain departmental records and documentation, participate in vendor relationships and buying opportunities, and perform other duties as assigned.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Strong leadership, coaching, and team development skills with the ability to foster a positive team culture.
• Excellent guest service, communication, and interpersonal skills.
• Strong organizational, time-management, and multitasking abilities in a fast-paced environment.
• Effective analytical, problem-solving, and decision-making skills.
• Ability to interpret sales, inventory, and operational performance data to drive results.
• Strong attention to detail, follow-through, and sound judgement, including maintaining confidentiality.
• Knowledge of retail operations, merchandising, inventory management, and customer service best practices.
• Ability to communicate effectively in English with Team Members, guests, vendors, and leadership.

Qualifications

Must-Haves:

• High School Diploma or GED equivalent.
• Retail customer service training preferred.
• Two (2) to Four (4) years of retail experience with at least one (1) year of supervisory or leadership responsibility.
• Demonstrated experience in team leadership, coaching, and employee development.
• Experience with inventory management, merchandising, and retail operations preferred.
• Strong computer skills and familiarity with retail POS systems.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Ability to obtain and maintain a gaming license as required by the Maryland Lottery & Gaming Control Agency.

Physical Requirements:

• Ability to stand and walk for extended periods of time.
• Ability to occasionally sit while completing administrative duties.
• Ability to use hands and fingers to handle merchandise, operate equipment, and perform computer work.
• Ability to bend, reach, stoop, kneel, crouch, and balance as necessary.
• Ability to regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds.
• Ability to review documents, inventory records, and computer screens with sufficient visual acuity.

What We Offer

Perks We Offer You

• Comprehensive group health coverage for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.