Assistant Restaurant Manager - Villa Le Corail, A Gran Melia Nha Trang

Melia Hotels International S.A.(Meliá); Mission (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Meliá Hotels International seeks an Assistant Restaurant Manager to elevate guest experiences at Gran Melia Nha Trang. The role involves managing daily operations, training staff, and ensuring adherence to service standards. Join a global family committed to excellence and personal growth.

Benefits

Exclusive discounts on products and services

Participate in My MeliáRewards loyalty program

Qualifications

• At least 2 years in a similar role in a 5-star hotel.
• Native Vietnamese and fluent in English.

Responsibilities

• Lead daily operations ensuring optimal guest experiences.
• Manage team training and uphold Gran Melia standards.

Skills

Guest Satisfaction

Problem Solving

Team Leadership

Education

Bachelor's degree in food & beverage or culinary

Job description

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Area: Food & Beverage

Location:

Khanh Hoa, VN

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

We are looking forAssistant Restaurant Manager – Villa Le Corail, a Gran Melia Nha Trang

Mission:

At Gran Melia we want to elevate our guests’ experience, this can only be achieved if we thoughtfully manage and connect the service processes. As Manager, you lead the daily operation, while being actively involved in the day-to-day restaurant activities. You aim to prevent problems from occurring, by continuously looking for ways to optimize the restaurant operation and service delivery.

You will ensure that your outlet team respects and lives up to the Gran Melia standards and service behaviors.

Main responsibilities:

• Be always aiming to achieve the highest level of guest satisfaction by continuously leading the team in creating memorable moments for our guests in every outlet, looking for opportunities to positively surprise guests, through small or large gestures and acts of kindness.
• Connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations, you can lead by example, in making personalized menu recommendations to guests for both food and beverage items.
• Have the knowledge to solve problems on the spot and take immediate service recovery actions, if necessary, always follow up on guest issues as part of the service recovery process and review steps taken with the team afterwards to continuously improve the operation.
• Have extensive knowledge about activities in Gran Melia and the rest of Nha Trang City, allowing you to give guests recommendations in order to optimize overall guest experiences.
• Write standard operating procedures and establish an outstanding sequence of service that leads to an optimal team performance during operation, you will ensure the service flow is as seamless as possible, by using the available resources and systems.
• Always live up to the standards set by the Gran Melia brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
• Know the LQA Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests. Pay attention to small details, which are visually expressed in a spotlessly clean workspace, outstanding services anwell-groomedomed team.
• Inspire the team to grow in their role and support them to gain knowledge and help them in their future career within MHI.
• Empower the team to be generous with guests and you know how and when to curate decadent moments, ensure that our colleagues are reflecting excellence, in line with the MHI Service Behaviors.
• Be responsible for connecting all colleagues to build a team that works collaboratively towards a common goal and coach the team in tailoring service processes mindset, aiming to make each visit to our F&B outlets as memorable and unique as possible; you will communicate with your colleagues through body language and voice while always maintaining a calm and gracious tone
• Participate in Food and Beverage revenue meetings and monthly Profit & Loss meetings in order to make sure targets are set and achieved by the team, supported by the creation of special promotions and events for your outlet, in order to successfully implement revenue-increasing activities in the restaurant throughout the year.
• Have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.
• Manage employee satisfaction and are responsible for the team, this includes assuring that colleagues do not work unnecessary overtime, have their daily lunch or dinner break and work reasonable shifts.
• Ensure the daily operation runs smoothly and that team members are aware of their role and responsibilities to manage the workload and when necessary, you are proactive in asking for support from other food and beverage colleagues in the resort.
• Training sessions are planned, carried out and recorded according to the Gran Melia standards, all colleagues must be familiar with the Gran Melia Nha Trang Organization Chart as well as MHI and KDI Group.
• Take responsibility for opening, closing and cash flow recording through the Point of Sale, this includes reviewing POS ‘s daily sales reports and cash collection at the end of the day; You are responsible for managing the recording of transactions and orders through the Point-of-Sale system during operation, by monitoring the input and ticket handling.
• Collaborate with the outlet culinary team in order to ensure good collaboration during operation, the communication includes 86’s items, availability of menu items, preparation time and guest’s dietary restrictions.
• Be responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are being met.
• Well arranged inventory control, breakage, spoilage, temperature logs and cleaning tasks, make sure that all recordings are documented, stored properly and irregularities are reported and handled correctly; You will maintain all operational equipment and furniture, ensure that everything is handled carefully by the team to prevent damage from occurring.

Main requirements:

• College / bachelor’s degree, major in food & beverage, culinary
• Native Vietnamese, Written and spoken in English
• At least 2-year minimum in a similar role in a 5-star international hotel brand

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application " page.

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