Assistant Restaurant Manager

Driftwood Hospitality Management, LLC; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Assistant Restaurant Manager for The Factory South Shore. The role focuses on overseeing daily operations, improving guest service, and driving business through outside events. Ideal candidates are experienced leaders with a passion for hospitality, ensuring a polished and approachable environment while representing the iconic Sheraton Pittsburgh Hotel.

Benefits

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Experience in fast-paced, high-volume restaurants.
• Ability to lead a team in a guest-centric environment.
• Strong communication skills and work ethic.

Responsibilities

• Assist in managing daily operations of the restaurant.
• Respond to guest complaints and improve service quality.
• Ensure compliance with operational standards and safety procedures.

Skills

Leadership

Guest Service

Sales Coordination

Problem-Solving

Job description

The Factory South Shore Restaurant located in the lobby of the Iconic Sheraton Station Sqaure. The Assistant Restaurant Manager. Assists in managing the restaurant on a day-to-day operation. Primary focus is working with Open Table platform Involving outside and inside solicitation to generate business for breakfast, lunch and dinner.

The Factory South Shore Amenities: Breakfast, Lunch, Dinner, Happy Hour, and Late-night affairs. This position is a liaison and represents the Sales and Managerial duties of the restaurant. This position works with all managers in the hotel with concentration on Foof and Beverage. Your schedule is based on business levels and need to have full availability

The ideal candidate has a proven track record of leading a team in a guest-centric, operational environment. They should have experience in fast-paced, high-volume restaurants. They are always willing to roll up their sleeves and help wherever is needed; thus, leading by example. They are polished and approachable, representing The Factory South Shore and the Sheraton Pittsburgh Hotel at Station Square. They have an exceptional work ethic and can communicate at any level. They are natural leaders and dedicated to their job.

General Requirements

Passionate, driven, self-starter, who ideally has a contact list that understands the opportunity to utilize these great cocktail and culinary programs and venues to drive outside events into our company

Someone with coordinating experience to ensure these events and catering are executed and communicated to leadership operations on-site

This is a Sales and Coordinating job first and foremost. Though we have tons of incoming requests, we want to make sure this position is someone who can generate business within the community.

Experience is a must in this kind of position! We are providing an incredibly diverse range of offerings that helps make this uniquely powerful tool to be able to close almost any event we can find!

You will be assisting management with overseeing and managing all areas of the restaurant as needed.

Upsell the Factory menu and maintain a strong knowledge of Factory menu items to assist the guest while making a selection.

Food Safety and Service and Restaurant Cleanliness

Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas to ensure the health and safety of our customers and employees.

Responsible for ensuring consistent high quality of foodservice.

Investigate and resolve complaints concerning food quality and service.

Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Guest Service

Ensure positive guest service in all areas. Respond to guest complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

Ensures customer service meets company standards and customer satisfaction is maintained by working with all restaurant managers to ensure this standard.

Operational responsibilities

Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Ensure that proper security procedures are in place to protect employees, guests, and company assets.

Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly if a guest or employee is injured. Report all injuries promptly to the Food & Beverage Director or MOD.

Follows procedures to maintain the safety and security of all employees, customers, and company assets (building, cash, equipment, supplies).

Personnel

Provide direction to employees regarding operational and procedural issues using developed SOPs.

Assist with maintaining an accurate and up-to-date plan of restaurant staffing needs.

Train and develop employees by providing ongoing feedback and establishing performance expectations.

Assist with the implementation of departmental policies, goals, objectives, and procedures.

Sheraton Pittsburgh Hotel at Station Square

The iconic hotel located on the South Shore of Pittsburgh has 399 sleeping rooms with 30,000 square foot of operable banquet space. Centrally located in Station Square Pittsburgh. The hotel completed an extensive lobby renovation and incorporated a city view restaurant called The Factory South Shore featuring a Pittsburgh driven fair with a fabulous view of the city.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality