Assistant Restaurant Manager

Dunkin' Donuts; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the fast-food sector is looking for an Assistant Restaurant Manager. The ideal candidate will enhance guest experiences, manage daily operations, and lead a dedicated team. This role requires strong leadership skills, a focus on guest satisfaction, and prior restaurant management experience. Join a renowned franchise that values employee development and offers comprehensive benefits.

Benefits

Comprehensive training including Dunkin' University coursework

Flexible schedules

Health, dental, and vision benefits

Vacation benefits

Qualifications

• 1+ years of assistant management experience in a restaurant.
• Currently holds a SERV Safe Certification.
• Experience in a Quick Service Restaurant is essential.

Responsibilities

• Manage daily operations of the restaurant to ensure guest satisfaction.
• Provide leadership and communication to the restaurant team.
• Analyze and monitor guest satisfaction survey results to drive improvement.

Skills

Guest satisfaction

Leadership

Cost management

Inventory management

Team development

Education

At least 1 year of assistant management experience

SERV Safe Certification

QSR Experience

Job description

As an Assistant Restaurant Manager, you'll help your restaurant team members make connections with the guests they see every day. Under the leadership of your restaurant manager, you will assist with guest satisfaction, product quality, financial performance and team development. You'll help your team provide a great experience by delivering legendary hospitality, great beverages and food products in a clean restaurant.

Here’s who we’re looking for:

• A welcoming, upbeat, positive attitude
• Someone who focuses on providing an exceptional guest experience and a positive working environment for their team
• A leader who thrives in a fun, fast-paced environment while adhering to brand standards and maintaining a clean, organized restaurant
• A result-driven leader who has restaurant experience in: cost, inventory, and shift management
• Someone who loves to motivate, lead and develop their team
• The ability to effectively train others on all aspects of the restaurant's operations

JOB SUMMARY:

Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time, and be able to lift 30 to 50 pounds.

RESPONSIBILITIES:

• Holds the guest as their highest priority and role models exceptional guest service
• Empowers the team to satisfy guests and resolve problems
• Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
• Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
• Ensures service with speed goals, per Dunkin’ Donuts standard, are met throughout each shift at Drive-Thru and Front Counter, focusing on effective team service
• Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
• Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
• Ensures the restaurant meets food safety, sanitation, and cleanliness standards at all times
• Maintains and calibrates restaurant equipment
• Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
• Utilizes Red Book or similar tool to track required documentation
• Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Preferred Education and Experience:

• At least 1year of assistant management experience
• SERV Safe Certification
• QSR EXPERIENCE IS A MUST

Company Introduction

Lufrankton Management is an established Dunkin Franchise Group with over 35 years of experience.
The Lufrankton Network has been in the Dunkin' business for over 35 years. We pride ourselves in being one of the best Dunkin' Franchisee groups to work for. We have recently been recognized as the 2018 US Operator of the Year, 2020 Franchisee of the Year and 2022 Philanthropist of the Year.
We are a People First People-Centric employer! Our employees receive comprehensive training including online course work through Dunkin' University, classroom, and on-the-job training. We are committed to investing, developing and promoting employees from within. Our employees, in turn, provide exceptional customer service and remain loyal to us. Additionally, our employees are offered comprehensive benefits including health, dental, and vision, flexible schedules, vacation benefits and more!