Assistant Restaurant Manager

Omni Hotels & Resorts; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts seeks a dedicated Food and Beverage Supervisor for their Orlando location. This role includes managing staff, ensuring service quality, and overseeing financial controls related to food and beverage. Ideal candidates will possess relevant experience and certifications, as well as strong communication and management skills.

Qualifications

• 2 years of experience in a supervisory or management role preferred.
• Understanding of Food and Beverage financials is preferred.
• Must have strong customer service skills.

Responsibilities

• Responsible for assigned shift, supervising the team and ensuring guest satisfaction.
• Monitor food and liquor requisitions and manage costs effectively.
• Handle guest comments and complaints, ensuring a high level of service.

Skills

Customer Service

Attention to Detail

Ability to Manage Deadlines

Education

Food Handler Certification

TIPS Certification

2 years of experience in Food and Beverage Supervision or Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Location

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined in manager's job description.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff's service.
• Monitor each guest experience.
• Examine food preparation.
• Examine beverage presentation.
• Handle any guest complaint.
• Maintain condition of dining room.
• Administrative responsibilities.
• Assist manager scheduling
• Forecast weekly
• Forecast monthly
• Completing weekly payroll
• Participate in interviewing new employees.
• Prepare maintenance requests and follow-up.
• Complete other assigned duties.
• Cost control
• Monitor food and liquor requisitions
• Monitor food waste.
• Monitor labor and payroll costs.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws:
• Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• Prohibiting the sale/service of alcohol to minors.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Perform any other duties assigned by management.

Qualifications

• 2 years of experience in Food and Beverage Supervision or Management role preferred.
• Must have the ability to manage deadlines.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must be Food Handler and TIPS certified.
• Must be able to work a flexible schedule including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].