Assistant Restaurant Manager

Snow King; Oklahoma City (OK); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a vibrant team at a world-class resort as an Assistant Restaurant Manager, where your leadership and customer service skills will shine. This role offers the unique opportunity to shape guest experiences in a dynamic environment, overseeing operations and ensuring the highest standards of service. With a commitment to employee growth and a supportive culture, you will be part of a team that values your contributions and fosters your career aspirations. Enjoy competitive wages and a range of benefits while making a difference in the hospitality industry. If you're passionate about creating exceptional experiences and leading a team, this is the perfect opportunity for you.

Benefits

Health Insurance

Retirement Savings

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Competitive Wages

Growth Opportunities

Festive Environment

Perks & Discounts

Qualifications

• 3+ years of restaurant management experience, excellent customer service skills.
• Bachelor's degree in hospitality management preferred.

Responsibilities

• Oversee restaurant operations to ensure service and food meet customer expectations.
• Assist in achieving budgeted revenue and labor expenses.

Skills

Customer Service Skills

Leadership Skills

Financial Acumen

Time Management

Education

Bachelor's Degree in Hospitality Management

Tools

MSDS Procedures

Job description

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA.

Overview

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join us as the Assistant Restaurant Manager to join our Jack Rabbit Restaurant team to launch this world-class property.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination.
• Contribute to our distinctive atmosphere and foster your personal and professional growth.
• An individual committed to creating exceptional guest experiences.
• Be appreciated for what you bring to the team.
• Learn and grow with a company that values its associates.

Why OKANA:

• Competitive wages.
• People-first culture.
• Health insurance.
• Retirement savings.
• Growth opportunities.
• Paid time off.
• Festive environment.
• Perks & discounts.

About the role:

The Assistant Restaurant Manager – Jack Rabbit is a leadership position in the restaurant, overseeing operations to ensure that the service and food meet customer expectations. This is a client-facing position that works closely with the culinary team and directs the service staff to deliver an exciting and memorable guest experience. This role will be very involved with staff selection and training initiatives that support the resort’s service culture.

What you will be doing:

• Assist in achieving budgeted revenue and labor expenses.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Direct and maintain food handling in compliance with sanitation laws.
• Ensure compliance with all Pyramid Global Hospitality policies and procedures.
• Investigate and resolve food quality and service complaints.
• Maintain work areas clean and organized.
• Maintain employee appearance standards in food and beverage department.
• Maintain procedures for securing of moneys.
• Maintain procedures for security of all hotel equipment.
• Manage in compliance with local, state, and federal laws and regulations.
• Help maximize food and beverage department profitability.
• Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
• Promote employee empowerment.
• Maintain high levels of employee satisfaction.
• Report unsafe conditions immediately.
• Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures.
• Complete other duties as assigned by supervisor to include cross training.
• Implement and maintain local and corporate sales and marketing plans.
• Perform in the capacity of any position supervised.
• Respond to all food and beverage-related guest correspondence.
• Review all daily food specials for presentation, quality, and pricing.
• Conduct or assist in scheduling liquor liability training.
• Assist managers in lowering attrition.
• Conduct/attend departmental meetings.
• Conduct performance appraisals.
• Help develop short and long term financial operating plans.
• Implement and maintain incentive programs.
• Help maintain inventory control (beverages, glass, china, silver, approve orders).
• Maintain MSDS procedures according to OSHA.
• Maintain procedures for credit control and handling financial transactions.
• Menu development – restaurants/lounge concepts.
• Participate in the development of the annual budget.
• Annually shop competitors.

What you bring to the role:

• Bachelor's degree in hospitality management or related field preferred.
• 3+ years of experience in restaurant management, including independent restaurants.
• Excellent customer service skills.
• Successful track record in training and leadership.
• Read, write, and speak English fluently; communicates clearly and concisely with guests and staff.
• Good financial acumen to understand and help impact results from a sales and cost control perspective.
• Sound time management skills.
• Maintain all relevant Food & Beverage certifications.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.