Assistant Restaurant Manager

Four Points by Sheraton Norwood; Norwood (MA); On-site; USD 68,000 - 84,000; Full time

Benefits offered by this job

Total Rewards program

Marriott employee discount

Tuition reimbursement

Flexible work

Vacation and sick time

Job summary

Four Points by Sheraton Norwood is seeking an Assistant Restaurant Manager based at the Norwood, MA property to lead daily restaurant operations and enhance guest experiences in a dynamic hotel setting.

You will coach staff, build schedules, train on service standards and safety, and ensure smooth service using MICROS/Symphony and OpenTable. Strong communication and hands-on leadership are essential.

Qualifications

• 2+ years of restaurant management experience in a hotel or full-service environment.
• Experience creating team schedules and staffing plans.
• Demonstrated ability to train, coach, and develop team members on service standards and safety.
• Familiarity with restaurant technology (MICROS/Symphony) and reservation/menu platforms (OpenTable).
• Strong communication skills with guests, team members, and cross-functional partners.

Responsibilities

• Lead, coach, and support restaurant associates to deliver thoughtful hospitality.
• Create and manage weekly schedules aligned with business needs for One Bistro and 117 private dining.
• Support hands-on training to meet service standards, safety, and guest care.
• Use restaurant technology (POS, reservations, menu, reporting) and MS Office for operations.
• Maintain procedures, brand standards, and licensing compliance with integrity.
• Assist in staffing, onboarding, and performance conversations with the Restaurant Manager.
• Coordinate front- and back-of-house communication to improve service flow and efficiency.
• Respond to guests and staff needs with care and sound judgment.
• Oversee cash handling, end-of-day reporting, procurement, and administrative tasks.
• Support promotions, meetings, private dining needs, and events.
• Perform Manager on Duty shifts as needed.

Skills

Team leadership

Guest service

Effective communication

Staff training

Scheduling

Education

High School Diploma/GED

Job description

Job Description

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.

Job Description

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.

Location:

This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.

The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.

Why Join Us?

It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.

Shift Hours

Full time Salaried position with a minimum of 40 hours a week. We require open availability to align for business needs. This includes availability for day, nights, weekends and Holidays.

Holidays

• This is a 24/7 operation, so holiday coverage is required
• Christmas Day is the only exception unless an event is scheduled.
• Flexibility is offered to take alternate days off when holidays are worked

Relocation is not offered for this position.

Responsibilities

The Assistant Restaurant Manager helps bring the One Bistro experience to life at the Four Points by Sheraton by creating a welcoming environment where guests feel cared for and team members feel supported. In partnership with the Restaurant Manager, this role helps lead daily restaurant operations with a people-first approach, a commitment to service excellence, and attention to the small details that make a meal feel memorable. The ideal candidate is a hands-on hospitality leader who enjoys coaching associates, building thoughtful schedules, supporting training, using restaurant technology with confidence, and stepping in wherever needed to help the team deliver warm, consistent service. In the Restaurant Manager’s absence, this role serves as the on-site leader for restaurant operations.

These Duties Include

• Lead, coach, and support restaurant associates, so they feel prepared, valued, and empowered to deliver thoughtful hospitality.
• Create and manage weekly schedules that align staffing with business needs for One Bistro and 117 private dining.
• Support hands‑on training that helps associates understand service standards, safety expectations, guest care, and the details that create a seamless dining experience.
• Use restaurant technology, including POS, reservation, menu, reporting, and Microsoft Office tools, to support daily operations and accurate communication.
• Maintain restaurant procedures, brand standards, and compliance with licensing, hygiene, health, and safety expectations with integrity and consistency.
• Support staffing, onboarding, performance conversations, and team development in partnership with the Restaurant Manager.
• Coordinate front- and back-of-house communication to improve service flow, guest experience, and operational efficiency.
• Respond to guests and associate needs with care, professionalism, sound judgment, and a genuine service mindset.
• Oversee food and beverage controls, cash handling, end-of-day reporting, product procurement, and other administrative responsibilities.
• Partner in promotions, departmental meetings, pre-shift communication, private dining needs, and special events.
• Perform Manager on Duty shifts for the hotel and conference center as needed.

Qualifications

• 2+ years of restaurant management experience, ideally in a hotel, full-service restaurant, or similar hospitality environment.
• Experience creating team schedules, supporting staffing needs, and adjusting plans based on business volume.
• Demonstrated experience training, coaching, and developing team members in service standards, safety requirements, and operational procedures.
• Comfort using restaurant and business technology, including POS systems such as MICROS/Symphony, reservation platforms such as OpenTable, menu platforms, Microsoft Outlook, Excel, and Word.
• Strong communication skills with the ability to connect with guests, team members, supervisors, and cross-functional partners.
• Ability to lead with warmth, professionalism, flexibility, and care while helping create an environment where guests and associates feel welcome and respected.
• Working knowledge of cost controls, inventory, cash handling, service quality, and food and beverage operations.
• Strong organization and time management skills with the ability to prioritize competing needs.
• Ability to lift and carry items up to 50 pounds as part of regular restaurant operations.

Education

• High School Diploma/GED or equivalent experience considered

Tips and SERV Safe Certified required

The hiring range for this position is $68,000 - $84,000 a year. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. Eligible for Marriott employee discount at participating hotels with successful completion of ongoing trainings.

Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

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