Assistant Restaurant Manager

SSP Group; Madison (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus

Year-end bonus

Health plan

Dental plan

Vision plan

Life insurance

Paid time off

401K with company match

Employee assistance program

Job summary

SSP America in Madison, WI is seeking an Assistant Restaurant Manager to oversee daily restaurant operations at the Dane County Regional Airport (MSN). You will supervise team members, ensure guest satisfaction, and uphold brand standards.

The role offers quarterly and year-end bonuses, opportunities for growth, and a comprehensive benefits package including health, dental, vision, life plans, and a 401(k) match.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• 2+ years in restaurant management or supervisory role.
• Proficient with MS Office and POS systems.
• Strong interpersonal skills and ability to interact with diverse teams and executives.

Responsibilities

• Manage restaurant operations and customer service, supervising team performance.
• Lead and develop team through recruitment, training, and assigning daily goals.
• Maintain brand standards, merchandising, and inventory.
• Handle office tasks including receiving, inventory, purchasing, scheduling, and payroll.
• Support forecasting and budgeting by analyzing sales reports.
• Address routine issues and escalate complex problems.

Skills

Restaurant management

Team leadership

Customer service

POS systems

MS Office

Education

High school diploma

Associate degree preferred

Tools

MS Office suite

POS systems

Job description

• Opportunity for quarterly bonus and year-end super bonus

We have an exciting opportunity for an Assistant Restaurant Manager within the Dane County Regional Airport (MSN).

What You’ll Do:

• Manage All Restaurant and Customer Service Activities:Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Lead and Develop Team:Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes:Maintains adherence to all company policies and procedure.
• Merchandising and Displays:Maintain all brand standards, display presentations and signing standards and monitor inventory levels.
• Office Management:Handle tasks such as management of receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting:Assist in monitoring sales performance through the analysis of sales reports.
• Problem Solving:Address routine issues and escape complex problems to higher management as necessary.

What We’re Looking For:

• Educational Background:High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience:2+ years in the restaurant industry in a management/supervisory capacity.
• Technical Skills:Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills:Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

• Dynamic Environment:Work in the fast-paced and exciting setting of a major airport.
• Growth Opportunities:Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: $55,000 - $60,000 / year + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, and Employee Assistance Program.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.