Assistant Restaurant Manager

Sonesta International Hotels Corporation; Chicago (IL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company 2%

Paid Vacation and Sick Days

Hotel discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a restaurant supervisor/manager to lead daily operations, ensure service standards, and motivate a diverse team. You will coordinate menus with the chef, manage staff performance, and uphold safety while delivering exceptional guest experiences.

The role emphasizes scheduling, training, and cost controls within a union environment. Strong communication and organizational skills are essential, along with upselling and team leadership.

Qualifications

• Minimum 1-3 years of experience in a restaurant supervisory/management role.
• High school diploma required; college degree strongly preferred.
• Experience working in a union environment highly preferred.
• Excellent oral and written communication.
• Excellent organization skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with Food and Beverage cost controls.
• Ability to motivate restaurant staff and maintain a cohesive team.
• Able to suggestively sell menu items, beverages and wines.
• Able to endure abundant physical movements in carrying out job duties.

Responsibilities

• Assist in coordinating, planning, preparing, and executing food and beverage to high standards in outlets and functions.
• Follow up on guest feedback; assist in hiring, training, promotion, and firing of all restaurant employees.
• Ensure safety and sanitation standards; comply with liquor and food safety regulations.
• Coordinate with Chef on daily menus and educate the team.
• Lead on-floor execution and handle complaints; maintain cleanliness.
• Prepare weekly work schedules and adjust staffing to meet business demands.
• Conduct pre-shift meetings and participate in annual performance evaluations.

Skills

Restaurant supervision

Team leadership

Customer service

Communication

Sales & upselling

MS Office

Cost controls

Staff training

Staff scheduling

Food safety

Education

High school diploma

College degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Functions as the assistant to the manager in leading and managing the property’s Restaurant. The position helps ensure that the restaurant operation meet the brand’s target customer needs and ensures employee satisfaction; also helps implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees.

Job Description Operational/Functional

Assist in coordinating, planning, preparing, and executing food and beverage to the highest standards in outlets and functions within the hotel. Follow up on guest feedback. Assist in hiring, training, promotion, and firing of all restaurant employees. Ensure all Sonesta safety and sanitation standards are adhered to; this includes all local liquor and food safety regulations. Thorough knowledge of all food and beverage offerings. Coordinate with Chef of daily menus and educate the team. Visibly work the floor to ensure flawless execution and handle all complaints. Inspect room and tables for proper set-up and cleanliness. Maintain high standards of personal appearance and grooming Ensure all closing duties for staff are completed before staff sign out. Perform other duties as requested by management.

Strategy and Planning

Assist in managing all aspects of the restaurant department. Direct and complete scheduled inventories. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

Managing your Team

Conduct pre-shift meetings with staff and review all information pertinent to the day’s business. Assist in annual performance evaluations of the team members. Ensure employees are treated fairly and equitably. Coach team by providing specific feedback to improve knowledge, skills, and performance. Establish and maintain open, collaborative relationships with direct reports and the entire food & Beverage team.

Leading with Passion

Utilize and collaborate with resources across different departments and corporate offices. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well-being of the department, hotel, and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards.

Skills and requirements

• Minimum 1-3 years of experience in a restaurant supervisory/management role
• High school diploma required, college degree strongly preferred
• Experience working in a union environment highly preferred.
• Excellent oral and written communication.
• Excellent organization skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with Food and Beverage cost controls.
• Must have the ability to motivate restaurant staff and maintain a cohesive team.
• Must be able to suggestively sell menu items, beverages and wines.
• Must be able to endure abundant physical movements in carrying out job duties.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The job description is subject to change at any time.

Additional Job Information/Anticipated Pay Range

Pay range is $28.00 to $34.00.

The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions.

We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.