Front Office Night Manager

Sonesta International Hotels; Washington (District of Columbia); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company‑M­

401(k) Retirement Plan with Company  M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Night Manager to lead our Front Office and Night Audit teams, ensuring guest satisfaction and smooth operations after hours. You will drive service standards, supervise staff, and coordinate with housekeeping and maintenance to deliver consistently exceptional experiences across our properties.

We value strong leadership, communication, and problem-solving, with experience in hospitality and a track record of reducing turnover and boosting guest loyalty.

Qualifications

• High school or equivalent; some college preferred.

Responsibilities

• Manage day-to-day operations to ensure quality and standards meet guests' and employees' expectations.
• Promote teamwork and quality service through daily communication with other departments.
• Ensure VIPs receive a superb experience including room inspections and greeting on arrival.
• Review resumes for arriving groups; organize master accounts and group requests.
• Maintain inventory of supplies and operating equipment; ordering and receiving.
• Ensure Sonesta safety and sanitation standards are followed.
• Respond to guest complaints and ensure proper follow-up.
• Serve as Manager on Duty as required and respond to emergencies.
• Maintain high standards of personal appearance and grooming.
• Prepare weekly schedules per staffing guidelines and adjust as needed.
• Analyze guest satisfaction data to improve scores.
• Coordinate projects involving floor condensing and room inventory changes.
• Achieve budgeted revenue, control labor costs and expenses.
• Manage staffing to meet service and financial objectives.
• Maintain procedures for security of monies and financial transactions.
• Participate in budgeting and forecasting processes.
• Attract, hire, and motivate your team.
• Ensure staff are trained on systems, policies, and cash handling.
• Conduct pre-shift meetings and review day’s information.
• Monitor performance and provide feedback.
• Ensure fair treatment and handle issues professionally.
• Collaborate with resources across departments and corporate office.
• Motivate employees to high standards and build trust.
• Focus on mission and well-being of departments, hotel and company.
• Lead by example with integrity and respect.
• Inspire team to embrace Sonesta's core values and service standards.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Leadership

Analytical skills

Hotel knowledge

MS Office

Education

High school diploma or equivalent

4-year college degree + related experience

Supervisory experience

2+ years Front Desk Manager experience

Hospitality experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Night Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

The Night Manager assists with managing the daily operations of the Front Office Team, the Night Audit Team and the operations of the hotel in the evening. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

Job Description

• Work Environment
• The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
• The person in this role will be frequently standing and moving about the hotel.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education And Experience

• High school graduate, some college or equivalent.
• A 4-year college degree and at least 1 year of related experience preferred.
• Supervisory experience required.
• 2 years’ experience as a Front Desk Manager preferred.
• Experience in a hotel or a hospitality-related field preferred.

Principle duties and responsibilities (Essential Functions) include:

Operational/Functional:

• Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.
• Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
• Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
• Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
• Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Serve as “Manager on Duty” as required and respond to emergency situations as needed.
• Maintain high standards of personal appearance and grooming.

Strategy and Planning:

• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
• Coordinate projects that require floor condensing and room inventory changes.

Financial Management:

• Achieve budgeted revenues, control labor costs & expenses, maximize profitability.
• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Maintain procedures for security of monies, credit and financial transactions, and guest security.
• Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.

Managing your Team:

• Attract, hire, and motivate your team.
• Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions.
• Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
• Monitor, measure, and recognize performance of employees, including promotion recommendations.
• Coach team by providing specific feedback to improve knowledge, skills and performance.
• Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Leading with Passion:

• Utilize and collaborate with resources across different departments and corporate office.
• Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
• Focus on the mission and well-being of the departments, hotel and company.
• Lead by example and operate with integrity and respect.
• Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards.

Qualifications And Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Track record of delivering exceptional guest and client experience.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Word, Excel and PowerPoint.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

$68,000.00-$70.000.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.