Assistant Restaurant Manager

Hyatt Hotels Corporation; Charleston (SC); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player seeks an Assistant Manager for its vibrant Food & Beverage outlets. This role is pivotal in ensuring exceptional service and operational excellence. You will lead a dynamic team, develop innovative promotions, and maintain high standards of hygiene and customer satisfaction. If you're passionate about hospitality and eager to make a significant impact in a renowned resort environment, this opportunity is perfect for you. Enjoy a rewarding career in a supportive company recognized as one of the best places to work, where your contributions truly matter.

Benefits

Free room nights

Discounted room rates

Medical Insurance

Paid time off

401K with company match

Paid Family Bonding Time

Access to resort amenities

Qualifications

• Strong communication and analytical skills required.
• Experience in food & beverage management preferred.

Responsibilities

• Oversee Food & Beverage outlets for optimal performance.
• Train and motivate staff to exceed goals.
• Ensure exceptional guest service and satisfaction.

Skills

Customer Service

Communication Skills

Analytical Skills

Team Leadership

Education

High School Diploma

Hospitality Management Degree

Tools

Labor Management Tools

Job description

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I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.

Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, “the Resort”, offers two top-ranked hotels, including the new coastal-modern Sweetgrass Inn, 150 Condos, and over 200 Homes and Villas, 1,600 acres of world-class golf, tennis, award-winning restaurants, Sweetgrass Spa, and 2 miles of pristine beach on the Isle of Palms, South Carolina.

The Resort, also known as Charleston’s Island Resort, is located just 30 minutes from the charm and grace of historic downtown Charleston. It is the largest resort of its kind in the region, offering accommodations for groups of up to 650 people and the chance for leisure guests to enjoy a Lowcountry getaway. The Resort has been distinguished by many publications and associations as a top destination for families, golfers, tennis lovers, and meeting and event planners.

Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortune's 100 Best Companies to Work For! The Resort is one of Hyatt’s unique Destination Lifestyle branded properties.

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment
• Paid time off and holiday pay – Full Time & Part Time colleagues eligible
• Paid Family Bonding Time and Adoption Assistance
• 401K with company match
• As a Colleague enjoy the Beach, Golf, Tennis, Pickleball, and other amenities on your time off!

We are looking for an Assistant Manager to help oversee Laughing Gull Pool Bar and Restaurant, Huey's Golf Club House, and Oystercatcher Restaurant and Bar!

Summary: The Assistant Restaurant Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service, and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Assistant Restaurant Manager must have strong communication and analytical skills.

The Assistant Restaurant Manager shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential Job Functions:

1. Maintains a commitment to customer service and guest satisfaction
2. Leads and supervises the outlets' team
3. Prepares forecasts and reports and assists in the development of the food & beverage budget
4. Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
5. Takes initiative to develop and execute new promotions, events, etc.
6. Conducts monthly staff meetings to include ongoing training and safety classes
7. Works with culinary to develop new food menus responsive to the local market
8. Enforces high standards of hygiene and sanitation within the outlets
9. Tracks payroll and revenue daily
10. Ensures the security of monies, credit, and financial transactions
11. Establishes par levels for supplies and equipment
12. Supervises the performance, attendance, attitudes, appearance, and conduct of the team
13. Implements strategies to continually improve revenues
14. Takes a proactive approach to coaching and counseling
15. Attends appropriate resort, division, and department meetings
16. Resolves guest issues promptly and with great care and effectiveness
17. Maintains a strong knowledge of hospitality trends, especially food & beverage
18. Utilizes labor management tools to schedule and control labor costs
19. Maintains up-to-date working knowledge of all resort amenities as well as any special events
20. Interacts with resort staff in a professional manner, assisting other departments with necessary information
21. Communicates all pertinent information to the outlets' team
22. Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to the on-duty supervisor.
23. Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards
24. Remains alert, courteous, and helpful to the guests and colleagues at all times

The Colleague is held accountable for all duties of this job and other duties as assigned.

Qualifications

Working Conditions:

• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to stand for long periods of time
• Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs. and occasionally up to 75 lbs.
• Must be able to twist, bend and squat frequently; kneel or crawl occasionally; infrequently climb a ladder
• Must be able to perform repetitive hand & arm movements, pushing and pulling, and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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