Assistant Restaurant Manager

Hei Hotels Inc.; Boston, Northern (MA, KY); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health plans

401(k) with match

Paid time off

Tuition reimbursement

Hotel stay discounts

Free hot meal during shift

Job summary

Hyatt Regency Boston Harbor seeks an Assistant Restaurant Manager to oversee breakfast, lunch, and dinner service and direct bar operations. Youll hire, train, and coach staff, enforce SOPs, and manage hospitality standards to deliver exceptional guest experiences.

Responsibilities include budgeting, cost control, responding to guest feedback, and ensuring health and safety compliance. A strong team leader with 2+ years in hospitality is preferred, with opportunities for growth within HEI Hotels

Qualifications

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Knowledge of restaurant/hotel practices and procedures.
• Supervision/ management communication skills are required.
• Effective verbal and written communication skills.

Responsibilities

• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods.
• Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, evaluate performance and recommend discipline when appropriate.
• Assist with the implementation of company programs and manage Restaurant/Room Service operations to ensure compliance and quality service.
• Forecast, monitor, control and report on outlet budgets to maximize revenue and minimize expenses.
• Respond to customer trends and issues to ensure a quality experience and repeat business.
• Monitor sanitation and maintenance of outlet areas and equipment.

Skills

Leadership

Verbal communication

Written communication

Staff supervision

Hotel experience

Education

Post-high school education

Job description

## Assistant Restaurant ManagerApply: On-Site: Hyatt Regency Boston Harbor - Boston, MA: Full time: Posted Today: JR118607**About Us**Feel inspired when you work at Hyatt Regency Boston Harbor, a distinctive full-service waterfront hotel offering stunning views of the harbor and the downtown skyline. Our unique, up-scale 270-room property has been honored as a 2024 TripAdvisor Travelers' Choice Award recipient and has earned several Best of Weddings Awards from The Knot. Our team has consistently excelled in key performance metrics recognized by Hyatt, including Cleanliness, Working Order, and Customer Service. We pride ourselves in creating an inclusive and supportive environment, providing associates with a wealth of opportunities to help advance their careers and are proud to share our 95% Associate Satisfaction score! When you join our team, you'll enjoy a free hot meal during your shift and a comprehensive, competitive benefit program for the physical, mental and financial wellness of you and your family including: -Benefit eligibility within first 30 days -Health plans for medical, dental & vision -Generous 401k match -Paid time off including vacation, sick time and flexible holidays -Tuition reimbursement -Hotel stay discounts and more! Our location is convenient for commuters with free on-site parking and MBTA stations close by.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $27.00 - $27.00 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.### **Essential Duties and Responsibilities:*** Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day-to-day operations of the bar operations.* Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets.* Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).* Investigate and analyze current activities or information and make logical conclusions and recommendations.* Ability to make decisions based on established policy and procedures.* Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.* Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.* Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills:*** More than two years of post-high school education.* Two years of full employment in a related position with this company or other organization(s).* Hotel experience preferred.* Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.* Supervision/ management communication skills are required.* Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures.* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.