Assistant Resident Manager

Corvias Corporate Services, LLC; Fort Bragg (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with 100% vesting and up to 4%

Generous paid time off

12 paid holidays

Volunteer time off

Life and AD&D insurance

Disability coverage

Military Leave

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

Corvias Corporate Services, LLC is seeking an Assistant Resident Manager to support the Resident Manager in day-to-day operations and resident services, ensuring satisfaction and retention. You'll lead by example, coach staff, and coordinate cross-functional teams to deliver excellent resident experiences while upholding community policies and procedures.

This role requires 3+ years in property management, strong customer service, and the ability to analyze data to drive improvements within our

Qualifications

• 3+ years of relevant work experience in residential property management.
• Experience coaching teams to improve performance and training on customer service procedures.
• Ability to design data‑driven loyalty and retention programs.
• Strong data interpretation and trend analysis to align operations with business goals.
• Excellent communication with diverse groups; professional escalation handling.

Responsibilities

• Oversee day-to-day resident relations and partner with cross-functional teams.
• Resolve complex resident concerns and ensure policy adherence.
• Deploy engagement campaigns to improve resident satisfaction.
• Set expectations, supervise staff, and provide feedback.
• Coach and mentor team members on culture, sales, and leasing ops.
• Build relationships with partner stakeholders to ensure program effectiveness.
• Perform duties of Resident Associate as needed.

Skills

Team leadership

Customer service

Coaching

Data analysis

Training

Communication

Microsoft Office

Tools

Microsoft Excel

Job description

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.

Who We Are

AtCorvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team

The Assistant Resident Manager is responsible for supporting the Resident Manager in implementing operational and administrative programs that achieve and maintain resident satisfaction and resident retention goals. This role is expected to lead by example and take a hands‑on approach to the day‑to‑day management of resident services.

Primary Responsibilities Include:

• Assist in the oversight of the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
• Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
• Assist in deploying resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
• Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
• Assist the Resident Manager in training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
• Develop and maintain win‑win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
• Perform all duties of a Resident Associate as needed, and other duties as assigned.

Role Specific Requirements Include:

• 3+ years of relevant work experience with minimum of 6 months experience in residential property management. Six months experince in a a supervisory or lead role required.
• Proven ability to lead a team, including proven success coaching team members to improve performance and training team members on customer service procedures, policies, and standards.
• Proven ability to maximize resident retention through the design and delivery of data‑driven customer loyalty and retention programs.
• Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
• Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver’s license and use of personal vehicle required.
• Ability to work weekend and evening hours, as needed.
• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross‑functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

• A choice between two benefit‑rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short‑term and long‑term disability coverage
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Corvias Corporate Services, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

As set forth in Corvias Corporate Services, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

A "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.