Assistant Registrar

Warren Wilson College; Asheville (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Warren Wilson College invites applications for an Assistant Registrar. Under the leadership of the College Registrar, this position supports the Registrar's Office and the students, faculty, administrators, and staff who rely on it.

The Assistant Registrar manages day-to-day office communications, student registration and degree data, and cross-departmental processes for withdrawals, exits, and readmissions. This 12-month, full-time role can operate in a hybrid capacity.

Qualifications

• Associate's degree in office or business administration.
• Three years of administrative support in a high-volume office.
• Experience with ERP or student information systems (SIS).
• Strong communication and confidentiality.

Responsibilities

• Manage incoming email, phone, and walk-in inquiries, responding or assigning staff as appropriate.
• Manage outgoing student communications from the Registrar's Office.
• Maintain the student and employee important dates calendars.
• Manage student degree and registration data, including waitlists, add/drop forms, course withdrawals, and major/minor declaration changes.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Team collaboration

Education

Associate's degree in office administration / business administration

Bachelor's degree (preferred)

Tools

Jenzabar SIS

Google Workspace

Microsoft Office

ERP experience

Job description

Warren Wilson College invites applications for an Assistant Registrar. Under the leadership of the College Registrar, this position supports the Registrar's Office and the students, faculty, administrators, and staff who rely on it. The Assistant Registrar manages day-to-day office communications, student registration and degree data, and the cross-departmental processes for student withdrawals, exits, and readmissions. The position is also the primary point of contact for the College's School of Record partners and helps the Registrar grow those partnerships and improve their processes.

Warren Wilson is a federally designated Work College, and the Registrar's Office includes two student workers. The Assistant Registrar assists the office's crew supervisor with the student work crew. Our office is a collaborative, student-centered environment where team members work closely together to solve problems, support one another, and continuously improve processes that help students succeed.

The ideal candidate is detail-oriented, comfortable with student information systems and data, and committed to providing excellent customer service. This person solves problems practically, keeps student information confidential, and works well with a wide range of people.

This is a full-time, 12-month, non-exempt position, working 40 hours per week, Monday through Friday. The role offers the possibility of working in a hybrid capacity, incorporating both remote and on-site responsibilities to support flexibility and collaboration.

Interested individuals should read further to learn more about the College and the responsibilities of this position. The College mission and Progressive Promise are emphasized. No relocation assistance is available for this position.

Minimum Qualifications

• Associate's degree in office administration, business administration, or a related field.
• Three years of administrative support experience in a high-volume office.
• One year of experience using enterprise resource planning (ERP) software or a student information system (SIS).
• Demonstrated excellence in verbal and written communication, and attention to detail and accuracy.
• Proven customer service, organizational, and interpersonal skills, and the ability to maintain confidentiality.
• Demonstrated ability to work effectively with people from a diverse range of identities and experiences.
• High proficiency with Google Workspace and Microsoft Office, and with database management and report creation.

Preferred Qualifications

• Bachelor's degree from an accredited institution.
• Prior experience working in a registrar's office.
• Strong analytical skills and the ability to solve problems logically and creatively.
• Knowledge of rules, regulations, and laws regarding student records.
• Previous supervisory experience with traditional college-age students.
• Previous experience with the Jenzabar Student Information System.

Key Responsibilities

Communications and records

• Manage incoming email, phone, and walk-in inquiries, responding or assigning staff as appropriate.
• Manage outgoing student communications from the Registrar's Office.
• Maintain the student and employee important dates calendars.
• Manage student degree and registration data, including waitlists, add/drop forms, course withdrawals, and major and minor declaration changes.

Systems and data processing

• Manage the workflow for student withdrawals, exits, and readmissions across departments.
• Manage FERPA permissions in Jenzabar.
• Manage communications and Jenzabar processes for the MFA and MACS programs.
• Process placement exam results, and manage the ACT and waitlist processes after registration and add/drop.

School of Record

• Serve as primary point of contact for School of Record partners.
• Manage School of Record and Consortium Agreement workflows, including communication with campus partners and enrolled students, student record processing, and transcripting.
• Support the College Registrar in growing School of Record partnerships and building better processes for them.

Team and professional development

• Assist the Registrar's crew supervisor with the student work crew.
• Participate in professional development and training.
• Perform other duties as assigned.

About Warren Wilson College

Our Mission: Warren Wilson College's distinctive approach to education intentionally integrates academics, work, and community engagement to cultivate curiosity, empathy, and integrity. We empower graduates to pursue meaningful careers and lead purposeful lives dedicated to a just, equitable, and sustainable world.

We are committed to a culture of educational access and to ensuring that all students and employees from a diverse range of identities and experiences will thrive in this community. We seek and support an engaged faculty and staff with a genuine interest in our innovative approach to education and the Progressive Promise for all, as well as a willingness to fully participate in the life of the College.

Warren Wilson College is proud to be an equal opportunity employer.