ASSISTANT REGIONAL RESOURCE DEVELOPMENT SPECIALIST, HEADWAY

People Inc.; Buffalo (NY); Sur place; USD 45 000 - 54 000; Plein temps

Résumé du poste

People Inc. in Buffalo, NY is seeking a program support specialist to assist LRRDS in waiver program implementations and to be the primary phone contact for new referrals.

You will input data into the NYS Department of Health database and track records, reports and information required by the contract. You may participate in assessments, conduct training for Headway waiver providers, and assist in reviewing Serious Reportable Incidents for QA compliance.

Qualifications

• Bachelor's or higher in human services or related field; Associate degree acceptable with relevant experience.
• Strong verbal and written communication skills.
• Willingness to travel to Erie, Niagara, Chautauqua, Cattaraugus, Orleans and Wyoming counties.

Responsabilités

• Be familiar with all program databases and input required information accurately.
• Explain the program and its limitations to inquiries.
• Assist and record referral information and know community resources.
• Ensure flow of paperwork, mail and email for both programs.
• Complete assessments of participants and provide training for provider agencies.
• Assist in reviewing Serious Reportable Incidents for QA compliance.
• Assist in management of housing program within waiver system.
• Assist in processing of new provider applications.
• Other duties as assigned.

Connaissances

Verbal and written communication

Travel to service counties

Formation

BA/BS in Human Services/Psychology/Social Work or related field

Associate degree with relevant experience

Outils

Microsoft Office

Description du poste

Summary Of Duties

Provides assistance to the LRRDS in each program in the implementation of the waiver programs. Primary phone contact for new referrals for services. Inputs data into the Department of Health data base and tracks records, reports and information required by contract by the NYS Department of Health. Also may participate in completing assessments of participants and conducting training sessions for Headway waiver programs to provider agencies. Assists the RRDS most involved with SRI review in each program regarding review and investigation of Serious Reportable Incidents. Review per direction contracted agencies to the waiver program compliance with Quality Assurance standards. Be familiar with and assist the RRDS involved mostly with housing programs on each waiver in the management of this program and be familiar with the forms and interface with the housing programs on the waiver.

Hourly Pay Rate

Hourly Pay Rate: $21.84

Summary Of Duties

Provides assistance to the LRRDS in each program in the implementation of the waiver programs. Primary phone contact for new referrals for services. Inputs data into the Department of Health data base and tracks records, reports and information required by contract by the NYS Department of Health. Also may participate in completing assessments of participants and conducting training sessions for Headway waiver programs to provider agencies. Assists the RRDS most involved with SRI review in each program regarding review and investigation of Serious Reportable Incidents. Review per direction contracted agencies to the waiver program compliance with Quality Assurance standards. Be familiar with and assist the RRDS involved mostly with housing programs on each waiver in the management of this program and be familiar with the forms and interface with the housing programs on the waiver.

Essential Functions/Responsibilities

• Be familiar with all program data bases. Correctly understand and input required information.
• Be able to explain the program and its limitations to all inquiries
• Assist and record referral information and have knowledge of community resources
• Ensure flow of paperwork, mail and email for both programs.
• Completes assessments of participants and training for provider agencies
• Assist in the review of Serious Reportable Incidents and compliance with Quality Assurance standards
• Assist in management of program housing program
• Assist in processing of new provider applications
• Other duties as assigned

Minimum Qualifications

• Must have a BA or BS Degree in Human Services/Psychology/Social Work or related field. Associate degree acceptable with relevant work experience.
• 3 years human service experience working with people or organizations who have disabilities, TBI and Seniors, preferred experience includes direct service.
• Excellent verbal and written communication skills
• Competence in Microsoft Office is mandatory.
• Ability to travel to various locations located in Erie, Niagara, Chautauqua, Cattaraugus, Orleans and Wyoming county.

Supervisory Responsibilities

• This position does not have any supervisory responsibilities.