Assistant Property Manager (On-Site)

Peak Properties, Inc.; Chicago (IL); On-site; USD 53,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) plan

Paid time off (vacation and sick days)

15 Company paid Holidays and your 生日休假

Job summary

Peak Properties, Inc. is seeking an Assistant Property Manager (On-Site) in Chicago to support day-to-day operations of a residential property portfolio.

You will assist with tenant relations, rent collection, lease administration, and coordination with the Property Manager to meet ownership goals. Responsibilities include inspecting units, processing applications, coordinating move-ins, supervising newsletters, and coordinating with vendors.

Qualifications

• Leasing license or ability to obtain within 90 days of employment.
• Strong knowledge of real estate and property management.
• Ability to work independently and build relationships with residents and vendors.
• Highly organized and detail oriented with sound judgement.
• Familiar with local, state, and federal laws and regulations.
• Ability to manage a large volume of emails and phone calls.
• Strong interpersonal and business communication skills.
• Proficiency with Yardi and Excel.

Responsibilities

• Manage tenant relations and lease processing.
• Process new applications and communicate with residents and leasing team.
• Coordinate move-ins and ensure units are ready with keys and information.
• Enforce rental agreements and oversee evictions if necessary.
• Coordinate renewals, notices, and tenant changes in CRM.
• Assist with newsletters, notices, and owner communications.
• Support owner relations and participate in property status meetings.
• Work with vendors and maintenance staff and follow up on work orders.

Skills

Real estate knowledge

Property management

Customer service

Organized and detail-oriented

Communication skills

Leasing knowledge

Education

Real estate license

Tools

Yardi

RentCafé CRM

Excel

Job description

Description

Job Title:

Assistant Property Manager (On-Site)

Reports to:

Property Manager/ Regional Property Manager

Job Overview:

The Assistant Property Manger assists with preserving and increasing the value of a real estate investment. S/he assists with managing the day-to-day operations for a residential building/portfolio and takes action to best meet the owner’s goals and objectives. Specifically, s/he assists the Property Manager with tenant relations, collecting rent, monitoring agreements, and ensuring the property is in good working order. The position provides first rate service to all residential tenants by diligently responding to their needs and appropriately corresponding with tenants, office staff, managers, and ownership.

Primary Responsibilities:

Tenant Relations:

• Process/screen/review new applications and communicate with residents, future residents and leasing team through appropriate communication methods.
• Generate new leases.
• Inspects future move-ins units, ensuring they are prepared including keys, move-in information or move-in gifts.
• Coordinate move-ins with future residents ensuring keys are picked up; process move-in accordingly in Yardi/RentCafé CRM.
• Enforce terms of rental agreements, if necessary, oversee eviction proceedings.
• Communicates with residents regarding renewals, complaints, move-outs, and collections.
• Process tenant changes, buy-outs, etc. in Yardi/RentCafé CRM.
• Sends applicable communication to residents and updates Yardi/CRM accordingly.
• Assist Property Manager with resident event planning and notifications.
• Assist Property Manager with general building newsletters, notifications etc.
• Works with Bookkeeper and Property Manager to resolve tenant ledger and billing issues.
• Provides timely, attentive, upbeat?service?to residents, making sure their needs are met or explained in a manner that reflects positively on the company or business.

Facilities Management:

• Regularly inspect property and units to ensure it is in good working order, meeting the building requirements.
• Work with appropriate staff to follow-up on maintenance issues; communicate work orders for tenants, providing insight, and responding quickly to resolve the issue.
• Assist Property Manager with collection of vendor updates and new bids from contractors.
• Assists in coordination of various maintenance, special, or yearly upkeep projects assigned by Property Manager.

Owner Relations

• Participates in property status calls or meetings with owner.
• Maintains open dialogue with Property Manager on vacancies, tenants, physical condition of property, and financial issues.
• Ensures compliance and organization of owner(s) and management agreement with utility companies.

Other Duties:

• Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency.
• Ensure compliance with Peak Properties company policy, as well as federal and local regulations.
• Attend Peak meetings and/or connect with other Peak employees to share best practices.
• Additional duties as assigned by Management.

Qualifications:

• Leasing license or obtain one within 90 days of employment.
• Knowledge and strong interest in real estate and property management.
• Demonstrated ability to work independently; self-manage emotion and build strong relationships with customers, Peak employees, and vendors.
• Positive attitude, highly organized, detail oriented with the ability to demonstrate sound judgement.
• Ability to ask for help when needed.
• Familiar with applicable local, state, and federal laws and regulations.
• Ability to handle large volume of emails and phone calls.
• Strong interpersonal & business communication skills.
• Basic knowledge of building maintenance preferred.
• Competence with and/or desire to learn and use systems/tools (Yardi, Excel).
• Computer proficiency in Microsoft Office (Excel, Word, Outlook).
• Knowledge of financial reporting.

Availability and Work Hours:

• Ability to access emails on weekends and be available to resolve an emergency issue as needed.
• Schedule: Tuesday through Saturday, 9am-5pm.

Physical Requirements:

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Requires the ability to move within different areas of the property, stand, sit, walk up/down stairs for periods of time.

What We Offer

• Compensation: $53k-$68k
• Comprehensive benefits package including Medical (BCBS), Dental and Vision Insurance
• Eligibility for participation in a 401(k) plan
• Paid time off including vacation and sick days
• 15 Company paid Holidays and your Birthday off
• A collaborative and entrepreneurial culture committed to innovation and career growth.