Assistant Property Manager – North Bay

PURE Property Management, Inc.; Santa Rosa, Northern (CA, KY); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Vacation time

Sick time

Life & Disability

Wellness program

Employee assistance

Job summary

PURE HomeRiver in Santa Rosa, CA is seeking an Assistant Property Manager to support tenants and owners with a service-minded approach. The role handles tenant communication, move-ins, maintenance requests, and lease preparation.

You will keep records up to date, meet deadlines, and help ensure a respectful tenant experience. Candidates with residential property management or hospitality/customer service experience are preferred.

Qualifications

• Residential property management experience preferred.
• Hospitality / customer service experience preferred.

Responsibilities

• Serve as primary contact for all tenant communication.
• Maintain records in property management software for maintenance requests and costs.
• Assist Property Manager with lease renewal process.
• Coordinate move-in/move-out with tenants during scheduled times.
• Prepare notices and routine correspondence.
• Respond to inquiries from prospective residents and coordinate property showings.
• Communicate with residents about rent collection and issues.
• Assist in preparing security deposit dispositions per state laws.
• Prepare leases with necessary addendums and attachments.
• Document all property and tenant information in management software.
• Maintain up-to-date communications accessible to the team.

Skills

Tenant communication

Hospitality / Customer service

Organizational skills

Attention to detail

Tools

Property management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

At PURE HomeRiver, service comes first. We’re looking for an Assistant Property Manager who supports tenants and owners with a service-minded approach and a commitment to excellence.

The ideal candidate listens well, follows through, and ensures every tenant feels heard and valued. They handle tenant communication with care by answering questions, coordinating move-ins, tracking maintenance requests, and preparing leases with accuracy. They bring order to daily operations by keeping records current, deadlines met, and expectations clear.

This role requires someone who takes pride in helping others, brings clarity to complex situations, and consistently delivers on promises. At PURE HomeRiver, success means more than assisting; it means serving with purpose and creating a tenant experience defined by trust and respect.

PURE HomeRiver offers a Comprehensive Total Rewards Package of Benefits containing:

• Medical, Dental and Vision Coverage
• 401(k) plan with a 4% Instantly Vested Match
• Generous Vacation and Sick time
• Life and Disability Plans
• Wellness Fitness Program
• Employee Assistance Program

Pay Range :

$27 - $28/Hour

Position Hours :

40 Hours/Week

FLSA :

Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• C onduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, applicable state statutes, and all other laws pertaining to residential rentals, whether local, state, or federal
• Serve as primary contact for all tenant communication
• Maintain records in property management software for all maintenance requests, ensuring work orders are completed in a reasonable time within estimated costs
• Assist Property Manager with the lease renewal process
• Travel to properties within the scheduled time requirement to prepare and coordinate the Move-In and Move-Out process with tenants
• Prepare Notices and other routine correspondence as directed by Property Manager
• Respond and follow up with prospective residents interested in available properties, including traveling to and meeting with prospective residents for review of properties
• Communicate with residents throughout the rent collection process
• Assist in the preparation of Security Deposit Disposition adhering to all state laws and Company policies
• Prepare leases, confirming all necessary and required addendums and attachments are included before presenting for signature to tenant
• Ensure all property and tenant information is documented in property management software
• Maintain all communication within property management software to ensure up-to-date information is available to all team members

WHAT YOU WILL NEED TO BE SUCCESSFUL :

• Residential property management experience is preferred
• Hospitality/Customer Service experience preferred

Equal Employment Opportunity: We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. It is PURE HomeRiver and Subsidiaries’ policy to recruit, employ, retain, promote, terminate and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Therefore, it is a violation of PURE HomeRiver and Subsidiaries’ policy to discriminate in the provision of employment opportunities, if that discriminatory treatment is, in whole or in part, based on actual or perceived protected characteristics.