Assistant Property Manager, Multifamily

C&W Services (S); Parkville (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

120 Hours Paid Time Off annually; pror

40 Hours Sick Time annually; prorated

Volunteer Days

Holiday entitlement

Parental Leave

Medical, Dental, Vision & Life

Pet insurance options

Discount Program

LinkedIn Learning access

Employee Assistance Program

Job summary

Cushman & Wakefield is hiring an Assistant Property Manager, Multifamily to oversee day-to-day operations across communities and ensure market-ready standards. You will support the Property Manager in maintenance, leasing, budgeting, reporting, and resident relations to maximize occupancy, revenue, and service excellence.

In this role you will build and coach on-site teams, maintain resident files, handle renewals, and ensure compliance with company policies while delivering superior customer

Qualifications

• Bachelor's degree preferred or equivalent in a related field.
• Minimum 3+ years of Property Management experience.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily community operations to ensure smooth running in a fast-paced environment.
• Assist Property Manager with maintenance, budgeting, forecasting, and reporting.
• Assist with lease administration, renewals, and marketing efforts to maximize occupancy.
• Maintain residents' files and provide superior customer service to residents and prospects.
• Coach on-site staff and ensure adherence to Cushman & Wakefield policies.

Skills

Communication

Customer service

Microsoft Office

Office management

Team leadership

Education

Bachelor's Degree preferred

High School Diploma or GED required

Tools

MS Office

Property management software

Job description

Job Title

Assistant Property Manager, Multifamily

Job Description Summary

The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property.

Job Description

ESSENTIAL JOB DUTIES:

• Ensuring the smooth running of our community in a fast-paced environment.
• Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion of company standards.
• Track and evaluate advertising, and all client traffic.
• Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES:

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills and excellent oral and written communication skills.
• Determine leasing opportunities of staff and work on goal setting - improving the performance of each staff member.
• Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Be able to manage a team.
• Perform any other related duties as required or assigned.

IMPORTANT EDUCATION

• Bachelor's Degree preferred
• High School Diploma, GED, Technical or Vocational school required

IMPORTANT EXPERIENCE

• 3+ years of Property Management experience
• 1+ years of Management experience

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually to give back to causes important to you and your community
• 12+ Company Holidays annually
• Paid Parental Leave to support you and your family
• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 25% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & W