Assistant Property Manager, Multifamily

C&W Services (S); Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Sick Time

Volunteer Days

Paid Holidays

Parental Leave

Health Insurance

Employee Discounts

Job summary

Cushman & Wakefield is hiring an Assistant Property Manager for a multifamily community. The role focuses on maintaining market-ready conditions, delivering high service levels, and leading a high-performing on-site team.

Responsibilities include supporting maintenance and operations, budgeting, lease administration, marketing initiatives, and resident relations to maximize occupancy and profitability. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s Degree preferred.
• High School Diploma, GED, Technical or Vocational school required.
• 3+ years of Property Management experience.
• 1+ years of Management experience.

Responsibilities

• Ensure the smooth running of our community in a fast-paced environment.
• Assist the Property Manager with operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits.
• Assist the Property Manager with providing superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, and profitability.
• Complete lease/renewal paperwork to ensure completion of company standards.
• Track and evaluate advertising and all client traffic.
• Assist the team by maintaining and modeling Cushman & Wakefield’s mission to be the best national management company.
• Assist the Property Manager with the day-to-day operations of the on-site team, ensuring policies and procedures are followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching.
• Maintain residents’ files in accordance with company standards.
• Maintain a positive living environment for residents through prompt conflict resolution and follow-up.
• Manage and maintain all aspects of the community budget and finances.
• Work with leasing staff to ensure leasing/marketing goals are met.

Skills

Communication

Customer Service

Microsoft Office

Budgeting

Team Leadership

Leasing Knowledge

Education

Bachelor's Degree preferred

High School Diploma/GED/Technical or Vocational

Tools

Office Suite

Job description

Job Title

Assistant Property Manager, Multifamily

Reserve at Providence I (https://www.reserveatprovidenceapts.com/)

Job Description Summary

The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property.

Job Description

• Ensuring the smooth running of our community in a fast-paced environment.
• Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion of company standards.
• Track and evaluate advertising, and all client traffic.
• Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills and excellent oral and written communication skills
• Determine leasing opportunities of staff and work on goal setting - improving the performance of each staff member.
• Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Be able to manage a team.
• Perform any other related duties as required or assigned.

IMPORTANT EDUCATION

• Bachelor's Degree preferred
• High School Diploma, GED, Technical or Vocational school required

IMPORTANT EXPERIENCE

• 3+ years of Property Management experience
• 1+ years of Management experience

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually to give back to causes important to you and your community
• 12+ Company Holidays annually
• Paid Parental Leave to support you and your family
• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 25% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may ch