Assistant Property Manager

Pinnacle Group; United States; Remote; USD 38,000 - 58,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking an Assistant Property Manager to join our Homes Team and support the delivery of housing management services across a portfolio of affordable housing properties. You will work with Property Managers, residents and clients to ensure excellent service, well-maintained properties and responsive tenancy information.

The role involves remote work with travel to sites as needed, strong communication, and the opportunity to develop within housing management.

Qualifications

• Experience in housing, residential lettings or customer service is preferred.
• Ability to manage multiple priorities with strong organisational skills.
• Comfortable working in a customer-facing housing management role.

Responsibilities

• Support Property Managers with day-to-day management of affordable housing portfolios.
• Assist in managing client portals and respond to housing management queries promptly.
• Keep customer records and client systems up-to-date and accurate.
• Support management of void properties, viewings, sign-ups and move-ins.
• Welcome residents and provide tenancy information throughout the tenancy journey.
• Respond to resident queries with excellent customer service.
• Assist with estate inspections, repairs reporting and admin tasks.
• Produce reports and administrative documentation as required.
• Collaborate with residents, contractors and clients to maintain service standards.

Skills

Communication skills

Organised

IT proficiency

Customer service

Team collaboration

Education

ARLA/CIH qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Pinnacle Group are looking for an Assistant Property Manager to join our Homes Team and support the delivery of housing management services across a portfolio of affordable housing properties. This is a customer-focused role that will support multiple Property Managers in ensuring residents receive an excellent service, properties are well maintained, and clients' requirements are consistently met. Working closely with residents, Property Managers, clients and contractors, the successful candidate will play a key role in supporting day-to-day housing management activities while helping to create thriving communities and a positive customer experience. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.,

• Support Property Managers with the day-to-day management of affordable housing portfolios
• Assist in managing and maintaining client customer portals, ensuring housing management queries are responded to promptly and professionally.
• Ensure customer records and client systems are kept fully updated and accurate at all times.
• Support the management of void properties, including assisting with viewings, sign-ups and move-ins.
• Assist with welcoming residents into their new homes and ensuring they receive all relevant tenancy information.
• Support residents throughout the tenancy journey, responding to queries and providing excellent customer service.
• Assist with estate inspections, repairs reporting and general housing management administration.
• Produce reports, correspondence and administrative documentation as required.
• Work closely with Property Managers, residents, contractors and clients to ensure service standards are maintained.
• Undertake any other reasonable duties as required to support the effective delivery of the housing management service. The ideal candidate will have some experience within housing, residential lettings, customer service or the wider property sector and be looking to develop their career within housing management. They will be an organised and proactive individual with strong communication and relationship-building skills, capable of managing multiple priorities and providing excellent customer service. The successful candidate will be confident working independently and as part of a wider team, with strong administrative skills and a commitment to delivering high standards across their portfolio., Experience within housing, residential lettings, property management, customer service or an administrative role within a customer-focused environment.
• Strong communication, organisational and IT skills, including proficiency in Microsoft Word and Excel.
• Knowledge of affordable housing, residential lettings or the wider property sector would be advantageous.
• Ability to work proactively under your own initiative as well as collaboratively within a team environment.
• Excellent diary management and administrative skills, with a willingness to work towards a professional qualification such as ARLA or CIH.
• Comfortable working remotely while travelling to sites when required. Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans