Assistant Property Manager

Pennrose Management Company; Madison (AL); On-site; Full time

Job summary

A leading property management company is seeking a Property Manager to oversee leasing and resident services at assigned properties. The ideal candidate will have experience in multi-family property management, knowledge of HUD programs, and excellent customer service skills. This role involves coordinating leasing events, managing tenant relations, and ensuring compliance with relevant laws.

Qualifications

• At least 2 years of experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program preferred.
• Valid driver’s license and insured vehicle required.

Responsibilities

• Coordinate leasing events and assist with resident services programming.
• Manage tenant relations and mediate disputes.
• Maintain property filing systems and collect deposits.

Skills

Customer Service

Knowledge of HUD programs

Yardi proficiency

Microsoft Excel

Microsoft Outlook

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Yardi

Microsoft Windows

Job description

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Pay range: $21 - $22/hour depending on experience.

Responsibilities

• Coordinate leasing events such as open houses, realtor tours, and resident promotional activities.
• Assist with the development and implementation of resident services programming.
• Maintain knowledge of corporate in/out migration, property competition, and other market conditions affecting leasing and operations.
• Manage the property’s answering service, ensuring excellent customer service, up-to-date calling sequences, and accurate contact information.
• Notify residents of issues affecting their tenancy.
• File court documents for eviction and attend scheduled court hearings as Landlord’s representative.
• Oversee security deposit administration, including inspecting units, preparing disposition letters, and processing security deposit returns.
• Assist Property Manager with building security measures, incident documentation, and notifications to management, owners, and insurance carriers.
• Familiarize with procedures for accounts payable and receivable.
• Process property expenditures for Property Manager’s approval.
• Maintain a journal of administrative, facility-related, and market-driven property issues.
• Lead property tours, showing vacant units and marketing amenities.
• Follow up with referrals, walk-ins, and inquiries.
• Develop and maintain a reference book on property features, amenities, vacancies, rental rates, and promotions.
• Prepare leasing checklists and packages with all required forms and information.
• Review and screen applications for Property Manager’s approval.
• Maintain property filing systems, including tenant, applicant, accounting, and vendor files.
• Collect deposits and rent payments.
• Monitor landlord-tenant relations and mediate disputes when necessary.
• Respond to resident concerns and provide referrals to appropriate agencies.
• Use maintenance software to track work orders.
• Inspect apartments for move-in/out conditions and turnover status.
• Assist with annual unit inspections and recertifications.
• Help reassess the property and conduct competitive marketing analysis.
• Stay current and compliant with policies and laws affecting leasing, including the company’s leasing agreement, Landlord Tenant Code, Fair Housing laws, and others.
• Order office supplies.
• Maintain regular office hours, including weekends and holidays.
• Adhere to invoice approval policies; this position does not have authority to purchase goods or services.

Qualifications

Required Education and Experience:

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• At least 2 years of experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or Hope VI preferred.
• Knowledge of HUD programs, including HOPE VI and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, Excel, and Outlook.
• Excellent customer service skills.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions:

• Flexibility in working hours required, including occasional travel by plane and car.
• Ability to work at properties within or near transitional neighborhoods.
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead.