Assistant Property Manager

RISE: A Real Estate Company; Jacksonville, Northern (FL, KY); Hybrid; USD 58,000 - 60,000; Full time

Job summary

Pilots Pointe Apartments is seeking an Assistant Property Manager to support daily operations, guest and resident relations, and leasing activities. You will work closely with the Property Manager to balance priorities and ensure smooth community performance.

The ideal candidate brings property management experience, strong customer service, and a readiness to engage in both leasing and operations to drive occupancy and resident satisfaction.

Qualifications

• Previous property management experience preferred.
• Assistant Property Manager experience strongly preferred.
• Experience with Entrata or similar property management software is a plus.
• Strong customer service and communication skills.
• Detail-oriented with strong follow-through.
• Financial, leasing, and resident relations experience preferred.

Responsibilities

• Support the daily operations of the community.
• Schedule work orders and quarterly community inspections.
• Assist with resident relations and customer service concerns.
• Review resident accounts and support collections efforts.
• Process applications, renewals, move-ins, and move-outs, P.O.'s, invoices and student accounts.
• Maintain accurate resident files and property records.
• Support occupancy and retention goals.
• Assist with leasing activities and prospect follow-up as needed.
• Prepare reports and support property financial performance.
• Partner with the Property Manager to ensure compliance with company policies and procedures.
• Help create a positive experience for residents and prospects alike.

Skills

Customer service

Communication skills

Time management

Organizational skills

Detail oriented

Multi-tasking

Entrata software

Property management

Tools

Entrata

Job description

Assistant Property Manager – Pilots Pointe Apartments | $58,000–$60,000

A resident has a question about their account.

A lease renewal is coming up.

A prospective resident is deciding between your community and another one.

The leasing team needs support. The Property Manager is balancing priorities. A small issue has the potential to become a much larger one if no one steps in.

That’s where this role comes in.

We’re hiring an Assistant Property Manager at Pilots Pointe Apartments — someone who understands that successful communities aren't built by one person. They're built by strong teams, consistent execution, and leaders who know how to balance people, operations, and performance.

What This Role Really Is

This isn't simply an administrative role.

And it isn't solely a leasing position.

This role sits at the intersection of:

• Property Operations
• Resident Experience
• Team Support
• Leasing & Retention

You'll work closely with the Property Manager to help ensure the community operates efficiently, residents feel supported, and property goals are achieved.

Some days you'll be reviewing resident accounts and assisting with collections.

Other days you'll be supporting leasing efforts, solving resident concerns, or helping keep the operation moving forward.

No two days look exactly the same.

Who This Role Is For

This role is for someone who:

• Enjoys both the operational and customer-facing side of property management
• Can balance multiple priorities without losing attention to detail
• Takes ownership of problems and works toward solutions
• Understands that resident experience and financial performance go hand-in-hand
• Communicates professionally and confidently
• Wants to continue growing their property management career
• Thrives in a fast-paced environment where priorities can shift quickly

Who This Role Is NOT For

This role is probably not a fit if:

• You prefer highly repetitive work with little variety
• You avoid difficult conversations with residents
• You struggle to manage multiple responsibilities at onceYou only enjoy leasing or only enjoy administrative work
• You need constant direction to stay productive

We're looking for someone who can confidently move between operations, resident relations, leasing support, and financial responsibilities.

What You'll Be Responsible For

• Supporting the daily operations of the community
• Scheduling work orders and quarterly community inspections
• Assisting with resident relations and customer service concerns
• Reviewing resident accounts and supporting collections efforts
• Processing applications, renewals, move-ins, and move-outs, P.O.'s, invoices and student acocunts
• Maintaining accurate resident files and property records
• Supporting occupancy and retention goals
• Assisting with leasing activities and prospect follow-up as needed
• Preparing reports and supporting property financial performance
• Partnering with the Property Manager to ensure compliance with company policies and procedures
• Helping create a positive experience for residents and prospects alike

What We're Looking For

• Previous property management experience preferred
• Assistant Property Manager experience strongly preferred
• Experience with Entrata or similar property management software is a plus
• Strong customer service and communication skills
• Ability to maintain confidentiality and professionalism
• Strong organizational and time management skills
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced environment
• Financial, leasing, and resident relations experience preferred

Why Pilots Pointe Apartments

Every resident interaction matters.

Every renewal matters.

Every lease matters.

This role directly impacts:

• Resident satisfaction
• Occupancy and retention
• The overall success of the community

It's an opportunity to grow your career while playing a meaningful role in the day-to-day success of the property.

Interested?

If you enjoy solving problems, supporting residents, and helping a community perform at a high level...

If you're looking for an opportunity to grow your property management career...

And if you take pride in being someone others can rely on...

We'd love to connect.

AI Hiring Process Disclosure

We may use artificial intelligence (AI) tools to support portions of the hiring process, including reviewing applications, analyzing resumes, screening candidates, and evaluating responses. These tools are used to assist our recruitment team and do not replace human judgment. All hiring decisions are ultimately made by people. If you would like additional information regarding how your information is processed during the hiring process, please contact us.