Assistant Property Manager

RHF Management, Inc.; Effingham (IL); On-site; USD 21,275 - 30,301; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance and more

Term life and Voluntary supplemental

Job summary

Slate Creek RHF Housing, Inc. in Effingham, IL is seeking an Assistant Property Manager to support operations, leasing, and regulatory compliance for a HUD-assisted senior housing community.

The role requires organization, attention to detail, and strong communication skills to interact with residents, applicants, vendors, and RHF corporate teams while ensuring LIHTC/HUD compliance and efficient daily operations.

Qualifications

• 2+ years of office or administrative experience preferred.
• Property management or HUD experience strongly preferred.
• Experience in affordable or senior housing is a plus.
• Proficiency in RealPage OneSite, Word, Excel desired.

Responsibilities

• Assist with daily operations and administrative support, including routing messages and maintaining files.
• Process LIHTC certifications and annual recertifications and ensure HUD compliance.
• Assist leasing activities, process applications, coordinate move-ins/move-outs and occupancy records.
• Serve as primary contact for residents and applicants with professionalism and empathy.
• Track delinquencies, assist with rent collection and respond to resident concerns promptly.

Skills

Strong organizational skills

Excellent verbal and written comms

Detail-oriented

Customer service skills

Independent and team player

Adaptable to changing compliance

Tools

RealPage OneSite

Microsoft Word

Excel

Job description

SLATE CREEK
Slate Creek RHF Housing, Inc.
2301 South Veterans Drive
Effingham, IL 62401, USA

The Assistant Property Manager at Slate Creek, an affordable senior housing community in Effingham, IL, supports the Property Manager in overseeing daily operations, leasing activities and regulatory compliance. This role requires close interaction with residents, applicants, vendors, RHF corporate teams, and regulatory agencies to ensure the community operates efficiently and in full compliance with HUD program requirements.

The ideal candidate is highly organized, detail-oriented, and resident-focused, with the ability to manage certifications, leasing functions, and administrative responsibilities in a fast-paced senior housing environment while demonstrating patience, professionalism, and compassion.

Key Responsibilities

Daily Operations & Administrative Support

• Answer incoming calls, assist callers, or route detailed messages to the Property Manager or Maintenance team.
• Manage correspondence with residents, staff, vendors, community officials, and investors.
• Coordinate appointments with residents and applicants and gather required documentation.
• Maintain accurate, organized, and compliant resident, applicant, and property files.
• Manage and maintain the applicant waitlist, including scheduling interviews and updating application statuses.
• Process, track, and follow up on maintenance work orders using RealPage OneSite.
• Monitor office supply levels and notify the Property Manager when replenishment is needed.
• Update resident and applicant information in OneSite as required.
• Perform additional administrative duties as assigned.

LIHTC Compliance & Certifications

• Process initial certifications and annual recertifications accurately and on time.
• Verify household income, assets, student status, and program eligibility in accordance with HUD regulations.
• Ensure all certification documentation is complete, accurate, and submitted within required deadlines.
• Maintain compliance with Fair Housing regulations, LIHTC guidelines, and FPM policies.
• Assist with preparation for compliance reviews, audits, and inspections.
• Identify and resolve discrepancies to maintain regulatory compliance.

Leasing & Occupancy Management

• Assist with leasing activities, including showing units to prospective residents.
• Process rental applications and ensure completion of required documentation.
• Coordinate move-ins, move-outs, and unit transfers in compliance with LIHTC rules and property policies.
• Maintain accurate occupancy records and support efforts to achieve and sustain full occupancy.

Resident Relations

• Serve as a primary point of contact for residents and applicants.
• Address resident concerns with professionalism, empathy, and discretion.
• Clearly communicate policies, procedures, and community updates.
• Support positive resident engagement and a respectful community environment.
• Assist with rent collection, posting payments, and issuing receipts.
• Track delinquencies and prepare late notices as directed.
• Support the Property Manager in resolving financial discrepancies.
• Support on-site staff to ensure smooth daily operations.
• Coordinate with vendors for maintenance and services, ensuring timely completion.
• Communicate operational updates or issues promptly to the Property Manager.

Qualifications

Education & Experience

• Minimum of 2 years of office or administrative experience required.
• Property management or HUD experience strongly preferred.
• Experience working in affordable or senior housing environments is a plus.
• Proficiency in Microsoft Word, Excel, and RealPage OneSite preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Detail-oriented with a strong focus on compliance and accuracy.
• Ability to work independently and as part of a team.
• Demonstrated customer service skills with empathy and professionalism.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Ability to meet critical deadlines and manage multiple responsibilities.
• Frequent interaction with residents, staff, and external partners.
• Flexibility to adapt to changing operational and compliance needs.

Compensation

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $18.72- $18.72 per hour.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.