Assistant Property Manager

RHF (Retirement Housing Foundation)

Effingham (IL)

On-site

USD 21,275 - 30,301

Full time

14 days+

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Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance program

Job summary

Slate Creek in Effingham, IL, is seeking an Assistant Property Manager to support daily operations, leasing activities, and regulatory compliance in a HUD‑regulated, LIHTC environment. You will interact with residents, applicants, vendors, RHF corporate teams, and regulatory agencies to ensure efficient operations and full compliance.

The ideal candidate is organized, detail‑oriented, and resident‑focused, with the ability to manage certifications, leasing functions, and administrative duties in

Qualifications

Minimum of 2 years of office or administrative experience.
Property management or HUD experience preferred.
Experience in affordable or senior housing is a plus.
Proficiency with RealPage OneSite, Word, and Excel preferred.

Responsibilities

Assist the Property Manager with daily operations and regulatory compliance.
Support leasing activities, show units, and process applications.
Maintain compliant resident and applicant files and manage the waitlist.
Track rent payments, delinquencies, and postings; prepare notices as needed.
Coordinate with residents, vendors, and external partners to ensure smooth operations.

Skills

Organizational skills

Communication skills

Detail orientation

Teamwork

Tools

RealPage OneSite

Microsoft Word

Microsoft Excel

Job description

Job Summary

The Assistant Property Manager at Slate Creek, an affordable senior housing community in Effingham, IL, supports the Property Manager in overseeing daily operations, leasing activities and regulatory compliance. This role requires close interaction with residents, applicants, vendors, RHF corporate teams, and regulatory agencies to ensure the community operates efficiently and in full compliance with HUD program requirements. The ideal candidate is highly organized, detail‑oriented, and resident‑focused, with the ability to manage certifications, leasing functions, and administrative responsibilities in a fast‑paced senior housing environment while demonstrating patience, professionalism, and compassion.

Key Responsibilities

Daily Operations & Administrative Support

Answer incoming calls, assist callers, or route detailed messages to the Property Manager or Maintenance team.
Manage correspondence with residents, staff, vendors, community officials, and investors.
Coordinate appointments with residents and applicants and gather required documentation.
Maintain accurate, organized, and compliant resident, applicant, and property files.
Manage and maintain the applicant waitlist, including scheduling interviews and updating application statuses.
Process, track, and follow up on maintenance work orders using RealPage OneSite.
Monitor office supply levels and notify the Property Manager when replenishment is needed.
Update resident and applicant information in OneSite as required.
Perform additional administrative duties as assigned.

LIHTC Compliance & Certifications

Process initial certifications and annual recertifications accurately and on time.
Verify household income, assets, student status, and program eligibility in accordance with HUD regulations.
Ensure all certification documentation is complete, accurate, and submitted within required deadlines.
Maintain compliance with Fair Housing regulations, LIHTC guidelines, and FPM policies.
Assist with preparation for compliance reviews, audits, and inspections.
Identify and resolve discrepancies to maintain regulatory compliance.

Leasing & Occupancy Management

Assist with leasing activities, including showing units to prospective residents.
Process rental applications and ensure completion of required documentation.
Coordinate move‑ins, move‑outs, and unit transfers in compliance with LIHTC rules and property policies.
Maintain accurate occupancy records and support efforts to achieve and sustain full occupancy.

Resident Relations

Serve as a primary point of contact for residents and applicants.
Address resident concerns with professionalism, empathy, and discretion.
Clearly communicate policies, procedures, and community updates.
Support positive resident engagement and a respectful community environment.

Financial Support

Assist with rent collection, posting payments, and issuing receipts.
Track delinquencies and prepare late notices as directed.
Support the Property Manager in resolving financial discrepancies.

Team & Vendor Coordination

Support on‑site staff to ensure smooth daily operations.
Coordinate with vendors for maintenance and services, ensuring timely completion.
Communicate operational updates or issues promptly to the Property Manager.

Qualifications

Education & Experience

Minimum of 2 years of office or administrative experience required.
Property management or HUD experience strongly preferred.
Experience working in affordable or senior housing environments is a plus.
Proficiency in Microsoft Word, Excel, and RealPage OneSite preferred.

Skills & Competencies

Strong organizational skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills.
Detail‑oriented with a strong focus on compliance and accuracy.
Ability to work independently and as part of a team.
Demonstrated customer service skills with empathy and professionalism.
Ability to thrive in a fast‑paced, deadline‑driven environment.

Work Environment

Ability to meet critical deadlines and manage multiple responsibilities.
Frequent interaction with residents, staff, and external partners.
Flexibility to adapt to changing operational and compliance needs.

Compensation

Actual base salary considers several factors including but not limited to geography, job‑related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non‑exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $18.72-$18.72 per hour.

Benefits