Assistant Property Manager - Affordable

Evergreen Real Estate Services; North Chicago (IL); On-site; USD 36,000 - 40,000; Full time

Job summary

Evergreen Real Estate Services is seeking an Assistant Property Manager to support day-to-day operations at affordable housing communities in Chicago, IL. Responsibilities include leasing, resident relations, compliance with HUD/LIHTC, rent collection, and coordination of vendor services.

Ideal to have 1–3 years in affordable housing or leasing, with HUD/LIHTC familiarity and a state leasing license. Position requires flexibility for evenings or weekends and proficiency in OneSite and MS Office.

Qualifications

• High school diploma or GED required; background in affordable housing preferred.
• Experience with HUD/LIHTC compliance is advantageous.
• Strong communication and interpersonal skills with residents and staff.

Responsibilities

• Step into site leadership duties when the Property Manager is unavailable.
• Support onboarding, orientation, and training for site staff.
• Foster a positive, efficient team environment through guidance and collaboration.
• Provide ongoing cross-training to ensure leadership readiness and flexibility.
• Deliver responsive service to residents for inquiries, complaints, and maintenance.
• Coordinate resident services, events, and orientations for new residents.
• Maintain relationships with Resident Council and Social Services staff when applicable.
• Ensure compliance with HUD, LIHTC, Fair Housing and other housing regulations.
• Assist with certification, recertification, and interim processes.
• Show units and market the property to prospective residents; manage waiting lists.
• Collect rent, issue notices, and handle accounts payable as directed.
• Enter maintenance requests in OneSite and follow up on work orders.

Skills

Strong communication

Interpersonal skills

Customer service

Adaptability

Education

High school diploma or GED

1–3 years in affordable housing or leasing

HUD/LIHTC familiarity

COS or Tax Credit Certification preferred

ARM or CAM designation a plus

Tools

OneSite

Microsoft Office

Job description

Job Details

• Job Location: Ellis Lakeview - Chicago, IL 60653
• Position Type: Full Time
• Education Level: None
• Salary Range: $26.00 - $29.00 Hourly
• Job Category: IL Leasing License Required

Position Summary

The Assistant Property Manager is responsible for supporting the Property Manager in the day-to-day operations of affordable housing communities. This includes a range of functions such as leasing, resident support, regulatory compliance, rent collection, office administration, and coordination of maintenance and vendor services. While some Assistant Property Managers focus on compliance and recertifications, others may take on leasing or operational tasks based on site needs.

Key Responsibilities

Leadership & Staff Support

• Step into site leadership responsibilities when the Property Manager is unavailable.
• Provide support in onboarding, orienting, and training site staff.
• Foster a positive and efficient team environment through guidance, collaboration, and example-setting.
• Provide ongoing support and cross-training to staff to ensure leadership readiness and operational flexibility.

Resident Relations

• Deliver responsive, courteous service to residents regarding inquiries, complaints, and maintenance needs.
• Assist in coordinating resident services, programming, or events.
• Assist with new resident orientations and maintain a welcoming site environment.
• Maintain respectful and productive relationships with Resident Council representatives and Social Services personnel (if applicable).

Compliance & Regulatory Management

• Ensure adherence to all federal, state, and municipal housing regulations including Fair Housing, ADA, and FCRA.
• Support certification, recertification, and interim processes based on site needs.
• Assist with documentation for HUD, LIHTC, and other funding programs as applicable.
• Remain familiar with the HUD 4350.3 Handbook; attend training as needed to remain current on compliance updates.
• Assist with preparation for MORs, file audits, and physical inspections.

Leasing & Marketing

• Show units and market the property to prospective residents.
• Assist with outreach efforts, maintenance of the waiting list, and implementation of the approved Resident Selection and Aff…
• Conduct market surveys and shop competing properties as needed.

Financial & Rent Administration

• Collect and record rent payments, fees, and security deposits accurately and timely.
• Prepare and deliver notices (late rent, lease violations, etc.) in coordination with the Property Manager.
• Input accounts payable and submit required documentation to the corporate office.
• Assist with tracking accounts receivable, subsidy receivables, and tenant ledgers.

Office & Operations

• Respond to inquiries and manage office reception, phones, and front desk coverage.
• Maintain accurate and organized records, including certifications, leases, vendor documentation, and correspondence.
• Support the coordination of vendor work, supply procurement, and staff maintenance schedules.
• Enter maintenance requests into OneSite and follow up on work orders and unit turnovers.

Maintenance & Property Oversight

• Conduct property and unit inspections as assigned.
• Monitor the condition of the building, common areas, and grounds; report issues promptly.
• Support emergency response and on-call duties when required.

Safety & Risk Management

• Report all resident incidents, safety hazards, and work-related injuries immediately to the Property Manager.
• Assist in completing required safety checklists with the maintenance team.

Qualifications

Education & Experience

• High school diploma or GED required.
• 1–3 years of experience in affordable housing, leasing, or site operations. Familiarity with HUD, LIHTC, or other compliance programs preferred.
• Good Moral Character

Licenses & Certifications

• Required: Illinois Real Estate Licensee (or must obtain Illniis Residential Leasing License within 120 days of hire).
• Valid Driver’s License and current auto insurance.
• Certified Occupancy Specialist (COS) or Tax Credit Certification preferred.
• ARM or CAM designation a plus.

Technical & Other Requirements

• Ability to work evenings, weekends, or emergencies as needed.
• Proficiency in OneSite property management software or equivalent.
• Knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
• Strong math skills and ability to reconcile accounts.
• Ability to professionally interact with residents, vendors, owners, and regulatory staff.
• Must be adaptable, collaborative, and service-focused.
• Capable of inspecting buildings, apartments, and grounds.

Physical Demands

• Must be able to stand, walk, and sit for extended periods.
• Occasional climbing, balancing, stooping, kneeling, or lifting up to 25 pounds.
• Ability to access and inspect units, common areas, and mechanical spaces.
• Must have reliable transportation, a valid driver's license, active auto insurance, and a reliable personal vehicle for frequent travel.

Skills

• Strong communication and interpersonal skills
• Customer Focus – Delivers quality service; responds promptly and respectfully to resident needs.
• Communication – Listens well, communicates clearly both verbally and in writing, and presents professionally.
• Compliance Awareness – Understands and follows housing regulations; supports compliance documentation.
• Organizational Skills – Prioritizes tasks, maintains records, and works efficiently in a multi-tasked environment.
• Teamwork – Collaborates with others; supports cross-functional cooperation across site staff.
• Adaptability – Responds well to shifting priorities and learns quickly in a dynamic housing environment.

Working Conditions

• Frequently exposed to outdoor elements during inspections or emergencies.
• Occasionally exposed to fumes or cleaning chemicals.
• Moderate noise level in property office and surrounding areas.