Assistant Property Manager

Banyan Living Ohio, LLC; Akron (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in property management is seeking a dedicated Assistant Property Manager to join their team in Akron, Ohio. This role is crucial for leading leasing efforts, ensuring resident satisfaction, and maintaining high occupancy rates. You will work closely with the Property Manager to implement efficient workflows, manage resident files, and develop retention programs that foster community engagement. This position offers a fantastic opportunity to grow within a company that values teamwork and innovation, making a positive impact on residents' lives and the community's overall environment.

Qualifications

• Strong leadership qualities with a focus on customer service.
• Experience in property management and administrative tasks.

Responsibilities

• Lead leasing and resident retention efforts for the community.
• Manage administrative tasks and maintain accurate records.
• Enhance property value and resident satisfaction.

Skills

Leadership

Customer Service

Administrative Skills

Knowledge of Fair Housing Guidelines

Sales Techniques

Education

High School Diploma

Bachelor's Degree in Business or Related Field

Tools

Yardi Voyager System

Job description

Banyan Living is a leading property management company dedicated to creating exceptional living environments for our residents. With a commitment to quality and innovation, we take pride in building communities where people love to live. Join our team and be part of a company that values excellence, teamwork, and professional growth.

Position Overview :

Banyan Living is currently seeking a highly skilled and experienced Assistant Property Manager to add to our team in Akron, Ohio. The ideal candidate will possess strong leadership qualities, technical expertise, and a passion for ensuring the highest standards of customer service and delivery. This is a posting for future positions.

The Assistant Property Manager is responsible for leading the leasing and resident retention efforts of the assigned community, providing administrative support to the Property Manager, managing projects and workload, training leasing personnel, and spearheading customer service, occupancy/leasing, and marketing initiatives for the assigned community. Reporting to the Property Manager, they maintain accurate records, prepare leases, collect rents, and communicate with vendors, residents, peers, and members of ownership and the senior leadership team. The Assistant Property Manager ensures high occupancy and resident retention rates, efficient workflow, timely completion of administrative tasks, and addresses resident concerns expeditiously, escalating to the Property Manager when appropriate. They play an integral part in managing tasks assigned to leasing personnel, assist with inspections to maintain the community's appearance, and ensure vacant units are in appropriate condition and made ready prior to move-in. The Assistant Property Manager plays a vital role in enhancing property value and resident satisfaction while creating a harmonious living environment.

Administrative :

1. Working with the Property Manager, establish and implement procedures and systems within company guidelines for efficient workflow.
2. Complete and input all leases and corresponding paperwork accurately into the Yardi Voyager System.
3. Maintain current and well-organized resident files.
4. Submit all administrative paperwork accurately and on time.
5. Complete lease forms or agreements and collect rental deposits.
6. Ensure timely processing of residency applications, collection of applicant data, verification documentation, and execute the creation of lease agreements and addenda.
7. Provide timely and accurate reports as required.
8. Ensure distribution of company or community-issued notices (e.g., eviction, emergency).

Leasing & Occupancy :

1. Regularly review leasing traffic and application activity, making recommendations for strategies to increase and maintain occupancy.
2. Responsible for ensuring the “model” apartment and available vacant apartments are ready for touring.
3. Ensure work area, office, and community amenity spaces are clean and orderly and display awareness of the “curb appeal” standards for the property.
4. Maintain thorough knowledge of lease terms, specifications, and all community policies. Knowledgeable of required telephone and sales techniques.
5. Possess and maintain thorough knowledge of fair housing guidelines.
6. Continually gather information on local competition with the assigned community(ies) in the immediate area; communicate information to management and others as needed. Fully informed of current rental rates, sizes, locations, and all amenities of the property.
7. Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
8. Responsible for “shopping” competitive properties.
9. Develop full knowledge of application information required, screening processes, and policies regarding rentals.
10. Understand and communicate information regarding available units, services, and community policies and procedures to new and existing residents.
11. Attend and participate in team strategic leasing meetings.
12. Maintain accurate records of community transactions and submit them on time (e.g., rent rolls, delinquency reports, move-ins/move-outs).
13. Collect, post, and deposit rents, late fees, and check charges promptly.
14. Generate necessary legal documents and process them according to State and Company guidelines.
15. Maintain vendor/contractor communications for scheduling, billing, relations, and insurance certificates.

Resident Retention :

Takes lead on working with the Property Manager, Regional, and Senior Leadership on renewal practices, pricing recommendations, and dissemination of renewal offers to residents. Addresses resident concerns and requests promptly to ensure satisfaction, notifying the Property Manager immediately when necessary to escalate.

Develop and implement resident retention programs (e.g., resident functions, promotions, newsletters).