Assistant Program Supervisor - Greeneville and Newport, TN

Crossroads Treatment Centers

Greeneville (TN)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Mileage reimbursement

Excellent training

401K options with match

Medical, Dental, Vision Insurance

PTO

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to join our team in Greeneville, TN. The role involves supporting the Program Supervisor, managing team schedules, front-office duties, and ensuring timely labs and patient care processes at multiple centers.

The ideal candidate has supervisory experience and a background in opioid treatment or related fields, with a high school diploma or GED.

Qualifications

Experience in an Office Based Opioid Treatment program preferred.
Supervisory experience preferred.
Experience working with individuals with substance use or mental health.
High school diploma or GED required.

Responsibilities

Create and foster an environment that supports Crossroads Mission and Inspire Culture.
Support and reinforce Crossroads policies and procedures.
Assist Program Supervisor with achieving KPI targets: Census, Attrition, EBITDA, and NPS.
Partner with Program Supervisor on employee relations matters.
Conduct interviews for open positions with Program Supervisor.
Assist with onboarding and acclimation of new team members, including policy review.
Monitor team performance and compliance, and assist with staff training.
Create schedules and approve timecards for centers.

Skills

Leadership

Employee relations

Interviewing

Onboarding

Staff training

Education

Highschool Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

_ Day in the Life of an Assistant Program Supervisor _

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture

Supports and reinforces Crossroads policies and procedures

Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS

Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters

Partners with Program Supervisor in conducting interviews for open positions

Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.

Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training

Creates schedules and approves timecards for teammates at assigned centers

Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology

Ensure labs are completed in a timely manner and sent to the appropriate lab

Reconciliation of payments and transportation of deposits to bank

Primary point of contact for all patient concerns and escalation to Program Supervisor

Maintaining patient insurance information and facilitate conversations regarding insurance concerns

Ordering and maintaining all supplies for assigned center(s)

Communicate necessary changes with team and ensure changes are implemented timely and effectively

Complete and facilitate performance evaluations with the assistance of the Program Supervisor

Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor

Available and onsite during hours of center operations

Assists Support Departments as needed

_ Education and Experience requirements _

Preference given to candidates with experience working in an Office Based Opioid Treatment program and supervisory experience. Candidates should also have experience working with individuals with substance abuse or mental health.

Highschool Diploma or GED required

_ Schedule and Travel _

Greenville, TN

712 Professional Plaza Drive

Greeneville, TN 37745

Monday-Friday; 8:00am-5:00pm

Newport, TN

330 Heritage Blvd.

Newport, TN 37821

Monday-Friday; 8:00am-5:00pm

_ Position Benefits _

Have a daily impact on many lives.

Excellent training if you are new to this field.

Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.