Assistant Program Supervisor - Natrona Heights, Pa

Crossroads; Natrona Heights (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K with match

Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers in Butler, PA is seeking an Assistant Program Supervisor to support Center operations and staff success. You will reinforce policies, help manage KPI targets, participate in interviews, onboarding, scheduling, front-office duties, and patient coordination.

Travel to other center locations, including Natrona Heights and Beaver, may be required; strong supervisory experience in an Office Based Opioid Treatment program is preferred, with a focus on compassionate patient

Qualifications

• Preference given to candidates with supervisory experience in an Office Based Opioid Treatment program.
• Experience with individuals with substance use or mental health.
• The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Responsibilities

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture.
• Supports and reinforces Crossroads policies and procedures.
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS.
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters.
• Partners with Program Supervisor in conducting interviews for open positions.
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.

Skills

Supervisory experience

Office-based setting

Customer service

Education

Highschool Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of an Assistant Program Supervisor

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
• Supports and reinforces Crossroads policies and procedures
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
• Partners with Program Supervisor in conducting interviews for open positions
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
• Creates schedules and approves timecards for teammates at assigned centers
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconciliation of payments and transportation of deposits to bank
• Primary point of contact for all patient concerns and escalation to Program Supervisor
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns
• Ordering and maintaining all supplies for assigned center(s)
• Communicate necessary changes with team and ensure changes are implemented timely and effectively
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
• Available and onsite during hours of center operations
• Assists Support Departments as needed

Education and Experience requirements

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience. Individuals should also have experience working with individuals with substance abuse or mental health. The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.
• Highschool Diploma or GED required

Hours, Schedule, and Travel (if applicable)

Start and end times may vary some, however, this position will work 40 hours a week with marketing and outreach efforts. The primary location is Butler, PA; however, additional locations include Beaver, New Castle, Grove City, and Natrona Heights, as needed. Must be willing to travel to all center locations. Crossroads has a travel reimbursement policy which includes mileage reimbursement.

The schedule below outlines the current patient hours. Candidates work with the Regional Director to confirm if changes need to be made to the work schedule.

Teammates start and end times may vary some from patient hours based on what is needed to prepare for and close out your day. Patient hours are subject to change based on Providers' availability and business needs. See Natrona Heights clinic schedule below.

• Monday 11:00 AM - 3:00 PM
• Tuesday 9:00 AM - 3:00 PM
• Wednesday 9:00 AM - 3:00 PM
• Saturday 8:00 AM - 1:00 PM

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees