Program Supervisor - Harriman, Jacksboro and Oak Ridge, TN

Treatment Centers Hold Co, LLC; Jacksboro (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision Insurance

PTO

401K with match

Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription

Mileage reimbursement

Job summary

Crossroads Treatment Centers is seeking an experienced Operations Manager to oversee daily program operations at multiple center locations in Tennessee, including Harriman, Jacksboro, and Oak Ridge, ensuring compliance with OBOT standards and regulatory requirements.

You will supervise staff, conduct performance reviews, interview and onboard new associates, maintain essential DEA records, and coordinate with internal and external partners to continuously improve patient care and service

Qualifications

• Must meet state-defined licensure, education, and experience requirements.
• High school diploma or GED required.
• Preference for OBOT experience and supervisory background.

Responsibilities

• Oversee daily program operations and provide assistance as needed.
• Ensure OBOT standards and regulatory procedures are followed.
• Screen and interview new associates for hire and handle approvals.
• Orient new associates with policies and responsibilities.
• Conduct performance reviews and manage PTO requests.
• Maintain DEA-related patient records and physician registrations.
• Coordinate with internal/external partners to improve services.
• Audit program performance and report to leadership.

Skills

Office Based Opioid Treatment

Supervisory experience

Substance abuse/mental health exp

Education

Highschool Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Day in the Life

• Oversee daily program operations and offer assistance where needed, dependent on licensure and ability.
• Oversee the appropriate application and adherence to OBOT Operational Standards, as well as regulatory procedures issued by applicable regulatory authorities.
• Perform all necessary responsibilities as directed by immediate supervisor and/or the governance authority.
• Screen and interview new associates for hire as needed and submit requests for approval, as necessary.
• Orient all new associates to the program or designate appropriate supervisor to provide orientation— this includes completion of new hire policies, review of associate handbook, and orientation to responsibilities, at minimum.
• Conduct employee performance reviews, monitor personnel time, and respond to requests for PTO.
• Maintain program documentation in accordance with DEA regulations, including patient prescriptive records, physician DEA registration, physician current caseload and approved patient capacity.
• Coordinate with internal and external persons and agencies to inform, improve, or supplement service provision.
• Coordinate with Operations Support Team to address needs within the center.
• Other duties and responsibilities as assigned by the Operations Support Team and the Governance Authority.
• Apply procedures and policies outlined in program and regulatory standards to day‑to‑day program operations.
• Review, interpret, and reflect on changes to policies or procedures and present information to leadership.
• Manage program staff and interact positively with patients, visitors, and members of the Community.
• Conduct internal audit processes to analyze program performance in various areas.
• Function in an administrative capacity to assure necessary information is provided to patients and staff.

Qualifications

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience.
• Experience working with individuals with substance abuse or mental health.
• Must meet state‑defined minimum licensure, education, and experience requirements.
• Highschool Diploma or GED required.

Schedule and Travel

Center locations: Harriman, TN; Jacksboro, TN; Oak Ridge, TN. Must be willing to travel to all center locations. Candidates work with the Area Manager to confirm if changes need to be made to the work schedule.

Benefits

• Medical, Dental, and Vision Insurance.
• PTO.
• 401K options including a match program with no vesture period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health day.
• Calm subscription for all employees.
• Mileage reimbursement if applicable. Crossroads matches the current IRS mileage reimbursement rate.