Assistant Program Manager

Shelby American, Inc.; Lititz (Lancaster County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the live entertainment sector seeks an Assistant Program Manager to enhance employee engagement and develop talent programs. The role requires managing community initiatives, building relationships, and fostering collaborations that impact the live event industry. Ideal candidates will have experience in program management and a passion for live events.

Qualifications

• 3–5 years of experience in program management or related fields.
• Strong understanding of cross-community partnerships.
• Track record of implementing impactful programs.

Responsibilities

• Manage community programming for on- and off-campus initiatives.
• Coordinate employee engagement activities and volunteer opportunities.
• Lead the Ambassador Program to cultivate relationships within the community.

Skills

Communication

Project Management

Organization

Relationship-Building

Collaboration

Problem-Solving

Job description

Description

Job Title: Assistant Program Manager, Initiatives

Reports to: Chief of Staff, Culture & Initiatives

Position Type: Full Time, Salaried, Non-Exempt

Location: Lititz, PA

Entity: Rock Lititz

ABOUT US: ROCK Lititz is a dynamic and collaborative production campus custom designed for the live entertainment industry. Offering state-of-the-art rehearsal spaces, the campus is home to dozens of leading industry vendors and a vibrant community of resources for crews, productions and artists in LIVE. Committed to serving the entertainment community, ROCK Lititz aims to create a space where teams can produce innovative and efficient shows, and where industry professionals can connect to learn and create innovative experiences for all.

MISSION: Rock Lititz is seeking a dynamic and strategic Assistant Program Manager, to lead innovative programming that strengthens employee engagement and builds the next generation of talent for the live event industry. This role is ideal for a collaborative individual who is passionate about professional development and wants to make an impact in the industry. Working with multiple teams, this role is responsible for making connections across the community while also maintaining relationships with external partners. The ideal candidate will bring energy, empathy, and strong relationship building skills to a role that mixes hands-on work and high-level impact.

OUTCOMES: (What must get done and how will we measure success)

• Manage Rock Lititz Community programming for on- and off- campus company members, based on initiative team goals and existing cadence
• Coordinate and execute Community employee engagement initiatives, including training, cross-company learning sessions, volunteer opportunities, and social/community events
• Lead the Rock Lititz Ambassador Program by cultivating strong, cross-company relationships and proactively engaging new members to foster a collaborative community
• Manage and grow our internship program, with a focus on mentorship, exposure to live event careers, and diverse talent development
• Assist in maintaining and forming new connections with schools, colleges, and industry leaders to strengthen the talent pipeline and increase industry awareness among the next generation of industry professionals
• Use CRM software to track interactions with key partners, identify opportunities to strengthen relationships, and update contact information
• Stay informed on industry trends and help translate them into scalable workforce development strategies
• Manage the logistics and details of various programs created and designed by the Initiatives team, focusing on those located in Lititz
• Assist other team members in the implementation of programs on the Rock Lititz campus
• Create strong working relationships with other members of the Initiatives team to ensure continuity and alignment in programming, presentation and brand

Requirements

COMPETENCIES:

CRITICAL

• 3–5 years of experience in program management, nonprofit collaboration, or a related field
• Excellent communication, organization, project management and relationship-building skills
• A strong understanding of cross-community partnerships (profit and non-profit)
• Comfortable working independently and collaboratively in fast-paced, evolving environments
• A proven track record of implementing programs that create real connection, skill-building, and impact

PREFERRED

• Experience in live events, entertainment, or creative industries is HIGHLY preferred
• Familiarity with the nonprofit world
• Experience managing departmental budgets and/or expense tracking

CULTURAL

• A passion for live entertainment
• Strong ability to work with people and form relationships
• Open to continuous learning in a dynamic environment, willingness to pivot as business needs shift
• Ability to remain calm in difficult and/or complex situations and maintain an action oriented, problem-solving mindset
• Demonstrate pride and ownership in your work

PHYSICAL

• Frequent moving and lifting boxes, supplies, and packages of 30-40 lbs.
• Frequent walking throughout campus but may remain stationary for long periods of time
• Frequent use of manual dexterity to type, access files, and handle supplies
• Occasional exposure to loud music, fog, or lasers

In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible. Every employee shares responsibility for health and safety within this company; failure to do so could result in disciplinary action up to and including termination. The employee is also expected to perform other duties and functions, assisting coworkers as needed.

We value diversity and are committed to creating an inclusive environment for all employees.