Assistant Program Manager

Hoyleton Youth and Family Services; Belleville (IL); On-site; USD 48,000 - 62,000; Full time

Job summary

Hoyleton Youth and Family Services seeks an Assistant Program Manager to assist in therapeutic programming and ensure care quality under the CARE/TCI model. The role reports to the Programs Manager and advocates for clients and staff.

Responsibilities include supervising Youth Care Workers, completing Medicaid paperwork, coordinating treatment plans, and ensuring compliance across the cottage team. Strong leadership and communication are essential.

Qualifications

• Valid Illinois driver's license is required.
• Strong organizational and time management skills.
• Excellent interpersonal skills and communication abilities.
• Ability to work with diverse clients and staff with cultural awareness.
• Education and experience prerequisites as specified.

Responsibilities

• Provide shift planning, coaching and decision support for staff on duty.
• Assist in interviews, supervise staff, and complete evaluations.
• Complete Medicaid documentation and oversee staff compliance.
• Model strong work ethic and ensure high quality care for youth.
• Maintain open communication among staff and with therapists and admins.
• Support treatment planning and coordinate implementation for residents.

Skills

Organizational skills

Time management

Interpersonal skills

Oral and written communication

Cultural competency

Education

Bachelor's Degree in Human Services

Job description

Description

POSITION SUMMARY

Assistant Program Manager is responsible for assisting in therapeutic programming. This position reports directly to the Programs Manager. Assistant Program Manager will advocate for clients and staff. Ensure that clients are provided with the highest quality care that is consistent with the CARE/TCI practice model.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provides shift planning, coaching and decision making support for staff on duty, consistent with CARE principles
• Assist in interviews, selects, supervise and complete performance evaluations for Youth Care Workers assigned to the cottage. Works with Program Managers to correct performance problems as needed, including recommending disciplinary actions to the Director of Residential Services.
• Complete Medicaid documentation as required by the agency as well as assist/provide oversight to all staff in their completion of Medicaid paperwork.
• Ability to role model/Coach a strong work ethic with a focus on providing quality care for children
• Ability to build trust and a strong relationship with staff, peers, and stakeholders. Assures on-going communication among youth care staff and between other members of the residential team, including therapists, recreational and administrative staff.
• Identifies staff development needs and recommends and/or requires on-going training for cottage staff. Provides input to the annual training plan for residential staff.
• Participates in treatment planning and coordinates implementation of treatment plans for residents in the cottage. Consults with therapist concerning behavioral management problems, recommending adjustment to treatment plans as needed.
• Reviews incidents involving restraints or timeouts; identifies patterns associated with individual residents and/or staff and develops strategies to reduce such episodes to the degree possible. Assists with restraints if needed, modeling best practices.
• Assures that required records and reports are completed, including client summaries, incident reports, workers compensation reports and other administrative and treatment summaries.
• Submits maintenance requests as needed. Assures a hygienic environment throughout the cottage.
• Assists in the development of the cottage budget; monitors expenses and minimizes budget variances.
• Oversees the compliance with, and documentation of, Medicaid requirements by assigned staff. Requests training for staff if needed.
• This Position requires on call status whenever applicable.
• Assumes other related tasks as required by the Program Manager.

Requirements

QUALIFICATIONS REQUIREMENTS

• Possess and retain a valid Illinois driver's license.
• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Excellent oral and written communication.
• Must be able to direct services in a manner that reflects appreciation for the cultural background, heritage and identity of the clients.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in the human service field with 2 years of experience; or equivalent combination of education and experience preferred.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

TCI (Therapeutic Crisis Intervention)

Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.