Assistant Program Director, CRC

Community Access; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Community Access is seeking an Assistant Program Director to support the Residential Crisis Support program, leading daily operations and coordinating staff in New York City. The APD will assist in policy implementation, oversight, and quality improvement, ensuring compliance and effective service delivery.

The role requires NY licensure (LMSW/LCSW/LMHC/LMFT or related) and a minimum of two years in management within social services.

Qualifications

• Must possess current NYS licensure as LMSW, LCSW, LMHC, LMFT, or related licensure.
• Two years of management experience in social services or related setting preferred.
• Strong administrative and organizational skills essential.
• Ability to maintain confidentiality and professional boundaries.

Responsibilities

• Support the Program Director in overall leadership and day-to-day operations.
• Develop policy and procedure implementation and monitoring.
• Recruit, schedule, train, supervise, and evaluate staff.
• Manage the physical site and ensure quality assurance and quality improvement activities.
• Handle internal and external reporting and billing.
• Provide 24/7 on-call coverage as scheduled.

Skills

Leadership

Communication

De-escalation

Problem-solving

Administrative skills

Teamwork

Confidentiality

Flexibility

Time management

Bilingual (preferred)

Education

NY licensure: LMSW/LCSW/LMHC/LMFT or related

Tools

Data management platforms

Job description

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

Program Description

The Residential Crisis Support program, or “The Respite,” is a residential mental health crisis, alternative-to-hospitalization program offering short-term Peer-led care in a friendly and supportive home-like environment. Guests are provided with the opportunity to learn and practice recovery and relapse prevention skills to support their current mental health crisis and to provide more effective tools to cope with future crises and avoid hospital-based care. Recovery-oriented services are provided 24‑hours a day and include peer support, self-advocacy education and self-help training while supporting guests to maintain their established daily activities such as visiting with friends, attending a doctor or other appointments or going to work or school. Guests are encouraged to participate in the operations of the residence, including working together to prepare communal meals. The maximum length of stay is 28 days.

Position Overview

The Assistant Program Director (APD) is responsible for supporting the Program Director in the overall leadership, administration, and day-to-day operation of the RCS. This includes policy and procedure development and implementation, staff recruitment, scheduling, training, supervision and evaluation, management of the physical site, quality assurance and quality improvement activities, internal and external reporting and billing, and 24/7 on-call responsibilities as scheduled.

Key Performance Indicators

• Weekly supervision meetings are conducted and documented for all direct reports.
• Initial and annual evaluations are completed for direct reports on time.
• Screenings are conducted and admission decisions are made and documented within 24 hours of the referral.
• Progress notes, assessments, and service plans are completed on time.

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully – preferred.
• Previous professional experience providing mental health Peer Support – preferred.
• Must possess current NYS licensure as a LMSW, LCSW, LMHC, LMFT, or related licensure.
• Minimum of two (2) years management experience working a social service or related setting, with people experiencing mental health concerns, and people struggling with substance use – preferred.
• Strong administrative and organizational skills.
• A respect for, and high level of comfort around people experiencing psychiatric crisis.
• Must be fingerprinted and cleared by the Office of Mental Health (OMH).
• Ability to utilize critical thinking, problem‑solving and de‑escalation skills to assist with creating and maintaining an environment that promotes recovery.
• Demonstrated leadership skills and ability to work as part of a team.
• Excellent oral and written communication skills.
• Ability to utilize various computer programs and cloud‑based data management platforms.
• Be creative and flexible.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Bilingual, preferred.
• Ability to prioritize and meet deadlines.
• Available to work days, evenings, overnights, weekends and cover holidays as assigned – required.
• Able to navigate several flights of stairs repeatedly during shift – required.

Bilingual candidates are encouraged to apply.

Interested candidates should apply on www.communityaccess.org/jobs.

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services. www.communityaccess.org