Assistant Program Director-Care Coordination

Mohawk Opportunities Inc.; City of Schenectady (NY); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Excellent benefits

Staff training

Generous paid time off

30-minute paid lunch

Job summary

Mohawk Opportunities Inc. is seeking an Assistant Program Director – Care Coordination to work with the Director in overseeing the Care Coordination Program, ensuring high-quality services aligned with policy and procedure requirements.

The role includes supervising Health Home Care Managers, handling a small caseload, and supporting staff development. The position involves completing member intakes and warm handoffs, representing the agency to external partners, and traveling to client

Qualifications

• Bachelor’s degree in human services or related field and two years of experience in mental health or related care settings.
• Supervisory experience preferred.
• Organized and able to effectively communicate with others.
• Experience with client database systems and electronic charting preferred.
• Valid and insurable driver’s license; own vehicle required for business use.

Responsibilities

• Assist with growth and development of Care Coordination Services.
• Oversee designated Health Home Care Managers and carry a small caseload; supervise staff.
• Provide consultation to staff to address member-related issues.
• Complete member intakes, enrollments, and warm handoffs to Health Home Care Managers.
• Represent the agency to other providers and community groups; participate in community meetings.

Skills

Organized

Effective communication

Valid driver’s license

Client database experience

Education

Bachelor’s degree in human services or related field

Tools

Client database systems

Job description

Assistant Program Director – Care Coordination

The Assistant Program Director will work closely with the Director to oversee and support the operation and development of the Care Coordination Program ensuring services are of the highest quality, and in compliance with policies and procedures developed by the Lead Health Home, Community Health Connections, (CHC), Department of Health (DOH), Office of Mental Health (OMH), and Mohawk Opportunities. Duties include:

• Assist with the growth and development of Care Coordination Services as the landscape of healthcare changes.
• Assume supervision and oversight for designated Health Home Care Managers as well as carry a small caseload. Ensure that designated staff members deliver and document services in a manner consistent with program procedures. Assist with the selection, training, and evaluation of designated staff.
• Be available as a resource to staff providing consultation as needed to immediately address and problem solve member related situations/issues of concern as they arise.
• Assume responsibility for completing member intakes, enrollments, and warm handoffs to Health Home Care Managers.
• Represent the agency to other service providers and community groups and participate in community meetings as required to support the needs of the program.
• Mohawk's programs and offices are multi-level with stairs only. All employees must be able to travel to all levels of the facility in a safe and reasonable time frame. Client services in the community include visits to clients’ apartments which can be on the second and third floors.
• Provide transportation to clients when necessary, using agency vehicles. An employee must have a valid NYS driver’s license and must be an approved driver. Employees must have access and be willing to use their personal vehicle to meet members in the community and attend community meetings.

Requirements Skills/Qualifications for the Assistant Program Director – Care Coordination include:

1. Bachelor’s degree in human services or related field with two years of experience providing services to individuals involved in mental health, substance use disordered, or developmental disabilities systems of care required.
2. Supervisory experience preferred.
3. Organized and able to effectively communicate with others.
4. Experience with client database systems and electronic client charting preferred.
5. Valid and insurable driver’s license. Must have your own vehicle to use for business purposes. Agency vehicles are available for client transportation.

Benefits Salary and Schedule of the Assistant Program Director – Care Coordination:

• $28.47/hour; $59,217.60/year.
• 40 hours per week, Monday-Friday, daytime hours. NO ON-CALL
• Excellent benefits, staff training, generous paid time off, and 30-minute paid lunch.
• Supportive work environment.
• Make a difference helping others in a workplace where you matter.

Equal Opportunity Employer

Visit our website at www.mohawkopportunities.org.

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Equal Opportunity Employer

All offers of employment are contingent upon the successful completion of background checks.

Mohawk Opportunities is committed to helping individuals living with mental illness achieve stable community living and independence. Our goal is to provide services and supports that empower individuals to thrive and achieve their full potential for a happy, independent life in the community of their choice. If you need reasonable accommodation for any part of the application and hiring process, please notify the Chief of Human Resources at 518-836-3980.