Director of Community Services

Capital Region Chamber; City of Schenectady (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Schenectady-based Mohawk Opportunities seeks a Director of Community Services to oversee adult behavioral health care, case management, and program development within the Community Services Department.

The role leads staff supervision, ensures timely documentation and budget oversight, and partners with senior leadership on new initiatives while representing the agency with community partners, delivering person-centered, culturally responsive services.

Qualifications

• Must hold NYS license: LCSW or LMHC and five years working with Serious Mental Illness (SMI).
• Three years of supervisory or management experience.
• Proficiency with Windows-based computer systems; experience with electronic health records preferred.

Responsibilities

• Provide direct clinical supervision to the Care Coordination program.
• Monitor program performance and supervise staff to ensure quality services.
• Develop, implement, and evaluate new Community Services initiatives with Senior Director.
• Ensure services are respectful, person-centered, and culturally responsive, addressing client needs and goals.
• Oversee admissions, discharges, and program documentation for compliance and timely reporting.
• Manage recruitment, onboarding, supervision, and performance evaluations of staff.
• Assist in development and monitoring of annual program operating budgets and expenditures.
• Represent the agency with service providers, community organizations, and governmental partners.

Skills

Supervisory experience

Program management

Documentation & compliance

Communication skills

Budgeting & finance

Driver's license

EHR experience

Problem solving

Education

New York State Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC)

Job description

The Director of Community Services is responsible for the overall operations, high-quality behavioral health care and case management services to adults who have a diagnosis of mental illness and living in the Schenectady community. In addition, development of designated programs within the Community Services Department to support the individuals we serve and the community.

• Monitor program performance and maintain regular contact with the programs through supervision of program staff, participation in program meetings, review of program records and individual records, and regular communication with supervisors.
• Provide consultation and support to program supervisors to address operational, staffing, clinical, and service-related issues in a timely and effective manner.
• Provide direct clinical supervision to the Care Coordination program.
• Ensure services are delivered in a respectful, strength-based, person-centered, and culturally responsive manner. Support individuals served in identifying and addressing their needs, strengths, goals, and opportunities for greater independence.
• Monitor admission and discharge processes to ensure they are timely, appropriate, person-centered, and consistent with program requirements.
• Monitor utilization and service capacity and make recommendations regarding program needs and resources.
• Collaborate with the Senior Director of Community Services to develop, implement, and evaluate new program initiatives and services. Support the continued growth, development, and improvement of Community Services programs.
• Participate in policy and procedure development and review to ensure programs remain responsive to agency and community needs.
• Ensure all required program documentation, electronic records, billing, tracking reports, and other reports are completed accurately, professionally, and within established timeframes. Review documentation as necessary to ensure compliance with agency, regulatory, clinical, and funding requirements.
• Oversee the recruitment, selection, onboarding, supervision, development, and performance evaluation of program staff.
• Assist in the development and monitoring of annual program operating budgets, monitor program expenditures and resources to ensure responsible and effective use of agency funds.
• Ensure funding related documentation, reports, deliverables, and other requirements are completed accurately and within established deadlines.
• Represent the agency with service providers, community organizations, governmental agencies, and other stakeholders as required to support the needs and goals of the agency and individuals served.
• Mohawk Opportunities programs and offices may be located in multi-level facilities accessible by stairs only. Employees must be able to safely and reasonably access all levels of assigned facilities.
• Community-based services may require visits to individuals' apartments, including locations on second and third floors.
• Provide transportation to individuals served when necessary, using agency vehicles.
• Maintain access to a personal vehicle and be willing and able to use it for authorized business purposes, including attending meetings and providing services in the community and attending meetings outside agency offices or program locations.

Skills/Qualifications for the Director of Community Services:

• New York State Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC).
• Minimum of five years of experience working with individuals with Serious Mental Illness (SMI).
• Minimum of three years of supervisory or management experience.
• Proficiency with Windows-based computer systems and database applications; experience with electronic health records preferred.
• Strong organizational, written, verbal, interpersonal, and problem-solving skills.
• Demonstrated ability to plan, prioritize, organize, and manage both short- and long-term responsibilities while meeting deadlines.
• Valid and insurable New York State driver's license and eligibility to become an approved agency driver.
• Access to a reliable personal vehicle and willingness to use the vehicle for authorized agency business purposes when required.

Salary and Schedule of the Director of Community Services:

• Full-time, 40 hours per week. Monday-Friday, 8:30-4:30. NO AFTER HOURS ON-CALL.
• Make A Difference Helping Others in a Workplace Where You Matter.

Visit us on Facebook, Instagram, and LinkedIn!

Equal Opportunity Employer

All offers of employment are contingent upon the successful completion of background checks.

Mohawk Opportunities is committed to helping individuals living with mental illness achieve stable community living and independence. Our goal is to provide services and supports that empower individuals to thrive and achieve their full potential for a happy, independent life in the community of their choice.

Leadership Investors are committed businesses and organizations that take a leadership role in our work to accelerate business growth and prosperity in our community.