Assistant Program Director

Wayside-Youth-; Framingham (MA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Tuition reimbursement

Training reimbursement

PTO + wellness days

9 holidays

Vacation: 3 weeks

Free training & CEUs

Medical benefits

Financial health support

Career development

Job summary

Wayside is seeking an Assistant Program Director to lead a dedicated team serving youth and families. The role emphasizes supervision, program oversight, and coordination with DMH and licensing bodies. Experience in residential settings and strong communication are essential.

The position offers a comprehensive benefits package, with tuition and training reimbursement, generous PTO and holidays, and opportunities for professional development.

Qualifications

• Minimum supervisory or managerial experience.
• Experience working with youth/young adults in a residential setting.
• Strong verbal and written communication skills.
• Experience with therapeutic communication techniques, conflict resolution, staff training and hiring practices.
• Ability to complete performance evaluations and coordinate with DMH/licensing requirements.

Responsibilities

• Oversee staff supervision, programming, and on-call coverage.
• Maintain MAP certification oversight and participate in management meetings.
• Ensure timely performance evaluations and effective team communication.
• Maintain contact with DMH and collateral agencies.
• Manage case loads and provide floor-level staff training and role modeling.

Skills

Client engagement

Communication

Conflict resolution

Team collaboration

Staff supervision

Documentation

Education

Associate’s degree or relevant experience

Job description

Show your passion by empowering youth and families when joining the Wayside team!

Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.

We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.

Salary Range: $55,000.00 to $58,000.00/year depending on experience + sign-on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time).

The dynamic Assistant Program Director will be ready to lead a dedicated team that works creatively and passionately to improve the lives of young adults. Prior experience in a supervisory or managerial role and experience working with youth/young adults in a residential setting preferred. The Assistant Program Director is skilled in communication effectively verbally and in writing. Experience in therapeutic communication techniques, conflict resolution, staff training and hiring practices needed.

What You Will Do:

• Management: Complete individual supervision. Oversight of programming. On call is required. Coordinate staff scheduling.
• Oversight of MAP certification.
• Participate in management meetings as needed.
• Ensure completion of performance evaluations.
• Maintain constant contact with DMH and other collaterals.
• Responsible for case management clients.
• Facilitation staff meeting. Ensure consistent communication with the team for appointments, medication needs, etc.
• Participate in Community/House meetings.
• Ensure activity calendar is posted and followed for program routines.
• Provide role modeling and training to staff on the floor.
• Complete facility supplies and inspections.
• Ensure compliance with all inspections, monitoring requirements, medication administration and all DMH and DPH licensing requirements.
• When applicable, ensure all Rehab Options compliance is being met.

Competencies/Traits of Our Superstars:

• An ability to connect with others, approachability.
• Communicate with others at all levels, strong client engagement skills.
• Ability to handle conflict resolution.
• Ability to handle client crisis compassionately with excellent ability to notify all team members.
• Strong teamwork. Can collaborate and coordinate care with others well.
• High quality writing skills as evidenced by strong client documentation.
• Associate’s degree or experience preferred.
• At least 2+ years of work in residential. Preferred case management experience.

We will train you in:

Motivational Interviewing; Courageous Conversations; Trauma Informed Practice, MAP, CPR, First Aid training provided upon hire.