Bilingual Community Care Specialist

Crossroads Inc; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Company paid Medical, Dental, Vision &

Life Insurance

Short-term Disability

Paid Time Off

Tuition Reimbursement

Job summary

Crossroads Inc. seeks a Bilingual Community Care Specialist to join a mobile multidisciplinary team delivering direct, patient-centered care for individuals with co-occurring mental health and substance use disorders.

This full-time role focuses on stabilization, discharge planning, and engagement in ongoing care across residential and outpatient services. Responsibilities include evaluating clients, updating treatment plans, coordinating with internal teams and external agencies, and assisting

Qualifications

• Arizona Peer Recovery Support Certification preferred.
• Bilingual in Spanish and English required.
• Current Interpreter Certification or ability to obtain within 90 days of hire.
• Minimum of 6 months' continuous sobriety.
• Current CPR/First Aid/Narcan training.
• Current and annual negative TB Test.
• Current and valid Fingerprint Clearance Card.
• Clean Motor Vehicle Record (MVR) check preferred.
• Background check and Arizona DHS Adult Protective Services check required.

Responsibilities

• Ongoing client evaluation, treatment plan updates and discharges.
• Direct and indirect client interaction across platforms.
• Case management and coordination of care with internal departments and external agencies.
• Assist with life skills, employment supports, housing and Social Determinants of Health to improve daily functioning.
• Attend mandatory staffings, clinical oversight, and ART meetings.
• Assist with risk screenings and client enrollment process.
• Meet monthly billable services goals.
• Travel to Crossroads facilities and community locations as directed.

Skills

Bilingual Spanish/English

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Job Title: Bilingual
Community Care Specialist FLSA: Non-Exempt

Reports To: Clinical Care Coordinator Status: Full-time

Last Update: 8/20/2024

Company Summary: Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving men, women, and Veterans with Substance Use Disorder through the provision of high quality, successful, and affordable residential and outpatient recovery programs.

Due to federal contracts the following items are prohibited: Medical/Recreational marijuana, current parole, or probation.

Job Summary: Community Care Specialist is part of a mobile multidisciplinary team that provides direct, patient centered care to clients across a continuum of care. Assisting clients who are General Mental Health with a SUD and are in need of integrated care services with the goal of assisting vulnerable adults to gain stabilization, and increase their ability to function independently. This position targets high needs, high risk adults in order to improve discharge planning from residential services and continue their engagement in the system of care post residential treatment.

Supervisory Responsibilities:

• None

Essential Functions:

• Responsible for ongoing client evaluation, treatment plan updates and discharges.
• Direct and indirect client interaction across various platforms.
• Case Management services and coordination of care with internal departments and external agencies.
• Assisting members by increasing life skills; employment supports, supportive housing and improving outcomes through addressing gaps in care and Social Determinants of Health (SDOH) to increase daily functioning.
• Attend mandatory in-person department staffing’s, clinical oversight, and Adult Recovery Treatment (ART) meetings.
• Assist with risk screenings, identify needs, and complete client enrollment process.
• The Community Care Specialist is required to meet predetermined monthly billable services goal.
• The Community Care Specialist is a mobile position, the position will primarily travel to various Crossroads facilities and other community locations as directed by management.
• Perform other duties as necessary.

Qualifications:

• Arizona Peer Recovery Support Specialist Certification preferred.
• Bilingual in Spanish and English required.
• Current Interpreter Certification or ability to obtain within 90 days of hire.

• Must currently have a minimum of 6 month of continuous sobriety.

• Current CPR/First Aid/Narcan training.
• Current and annual negative TB Test.
• Current and valid Fingerprint Clearance Card.
• Clean Motor Vehicle Record (MVR) check performed annually and upon hire, preferred.
• Successfully pass a background check and an Arizona Department of Health Services Adult Protective Services check.

Knowledge, Skills, and Abilities:

• Knowledge of Primary Care Practices preferred.
• Must be able to communication both verbally and in writing.
• Ability to work independently and as a member of a team.

Education & Experience:

• Minimum of High School Diploma or GED required.
• 1 year experience providing direct client care and working in multiple settings related to substance abuse and mental health required.
• 1 year or more of experience working in a mobile outpatient case management team preferred.

Work Environment:

• Fast paced behavioral health setting.
• Primarily indoors, however, some outdoor
  work may be requested.

Physical Demands:

• While performing job duties, the employee is regularly required to sit and speak or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and seldom lift and/or move >100 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.

Shift Requirements:

• Days, nights, weekends, and holidays.

Travel:

• Valid AZ Driver’s License.
• May include travel between sites and other locations.
• Local and statewide travel when requested or required.

EEO:

• Crossroads is committed to providing a workplace free from harassment and discrimination. We believe all applicants and employees should be treated equally without regard to an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

ADA Acknowledgement:

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits:

401(k) with matching of up to 4%

Company paid premiums for the full-time employee for Medical, Dental, Vision and Life Insurance

Supplemental Life Insurance and short-term disability

Paid time off

Tuition Reimbursement

This posting will remain open until filled and for a minimum of 7 days.