Assistant Payments Relationship Manager

Entain / GVC Holdings; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company in sports betting and gaming as an Assistant Relationship Manager. You will nurture key stakeholder relationships, ensuring customer satisfaction and supporting business growth. This role involves data management, client onboarding, and market analysis, all within a supportive and inclusive environment.

Benefits

Employer matched Pension Scheme up to 6%

Life Assurance - 4x Salary

Healthcare support

ShareSave scheme

Great development opportunities

Wellbeing support

Qualifications

• Experience in Stakeholder Management.
• Highly organised with attention to detail.
• Excellent interpersonal skills.

Responsibilities

• Assist in managing relationships with existing clients.
• Data management duties, such as managing client portals.
• Support the onboarding process for new clients.

Skills

Stakeholder Management

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Attention to Detail

Job description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

As an Assistant Relationship Manager, you will hold a vital position in nurturing and fortifying relationships with key stakeholders. You will collaborate closely with the Relationship Manager to ensure optimal levels of customer satisfaction and foster business growth.

Reporting to the Relationship Manager, you will be part of the Payments & compliance team, who are responsible for contract negotiation, issue resolution and stakeholder management.

Are you ready to launch a winning career?

What you will do

• Assist in managing relationships with existing clients, understanding their needs, and ensuring their satisfaction with our products and services.
• Data management duties, such as managing client portals.
• Helping to manage launches into new markets.
• Assisting with administration duties, such as agenda management, recording meeting minutes, and governance preparation.
• Act as a point of contact for client inquiries, requests, and concerns, and ensure timely resolution.
• Support the onboarding process for new clients, ensuring they have a seamless and positive experience with our platform.
• Assist in analysing market data to develop strategies for client retention and acquisition.

Qualifications

• Experience in Stakeholder Management
• Highly organised, attention to detail & the ability to multi-task
• Excellent interpersonal skills
• Data-driven and detail-orientated with good analytical, problem-solving skills

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

As well as a competitive salary and regular bonus, you can expect to receive benefits like

• Employer matched Pension Scheme up to 6%
• Life Assurance - 4x Salary
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.