Assistant Patrol Director

Sugarloaf Mountain Corporation; Maine; On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Free Ski Passes for self and depend.

Golf Passes

Resort discounts

Health insurance

401(k) plan

HSA match

PTO

Job summary

Sunday River seeks an Assistant Patrol Director to lead on-hill risk management, coordinate mountain rescues, and respond to medical emergencies while mentoring the Patrol team. The role partners with Mountain Operations and resort staff to advance safety and service across the resort.

The ideal candidate has 5+ seasons patrolling, leadership experience, and strong communication skills; EMT/WFR/OEC certifications are required with progress toward OEC within two seasons.

Qualifications

• Must have EMT, WFR, or OEC certification; obtain OEC within first 2 seasons.
• Current healthcare provider CPR/AED certification required.
• Five+ seasons as a ski patroller and at least one season in a supervisory or managerial role.
• Excellent communication and interpersonal skills; calm, professional demeanor.

Responsibilities

• Assist Patrol Director with staff safety, department finances, policy development, and future leaders.
• Supervise and develop staff; manage resources, risk, and emergency scenes.
• Support team in difficult situations and represent the resort in major decisions.
• Perform duties of other Patrol leaders as needed; promote teamwork.
• Assist with Patrol administration including hiring and onboarding.
• Take full department management in the Patrol Director's absence.
• Coordinate ongoing training and staff development.
• Collaborate on incident investigation processes with Safety and Risk leaders.

Skills

Leadership

Communication

Skiing ability

Emergency response

Calm under pressure

Education

EMT Certification

WFR Certification

OEC Certification

CPR/AED Certification

High School Diploma

Tools

Incident reporting software

Job description

Overview

Sunday River is seeking an Assistant Patrol Director. In cooperation with the Patrol Director, this role works as a leader of an on-hill risk management team, executing mountain rescues, responding to medical emergencies, and providing a safe and welcoming environment to the public while mentoring and developing the Patrol team. The Assistant Patrol Director partners with other Mountain Operations managers and resort staff, striving toward the success of the resort as a whole.

Responsibilities

Responsibilities include, but are not limited to:

• Assist the Director with staff safety and compliance, the financial performance of the department, interdepartmental communication, establishing policy and procedure for the Patrol team, and developing future leaders for the organization.
• Responsible for staff supervision and development, resource allocation and management, risk management, and emergency scene management.
• Support other team members in difficult situations and represent the resort in significant decisions.
• Exercise sound judgment with consideration of effects on other departments and the company.
• Performs all duties of other Patrol leaders and line staff as needed from a teamwork perspective.
• Assist with the administration of the Patrol department, including hiring and onboarding.
• Assume full department management responsibility in the absence of the Patrol Director.
• Facilitate ongoing training and staff development.
• Work with the Patrol Director and the Director of Safety and Risk on Incident Investigation processes.

Qualifications

• At least 18 years of age
• High School Diploma
• Must have an EMT, WFR, or OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification
• Current healthcare provider CPR/AED certification
• Expert-level ski or snowboard ability
• Comfortable working with children and adults of all ages
• Leadership knowledge and ability
• Calm, professional demeanor; inclusive; accepting
• Excellent communication and interpersonal skills
• Confidence in handling stressful situations, including difficult guest interactions
• Five or more seasons as a ski patroller
• One or more seasons in a patrol supervisory or management role
• Other experience in emergency healthcare, customer service or hospitality preferred
• Other experience with climbing or rescue tools, such as ropes, carabiners, and friction devices; and techniques, such as belaying or mechanical advantage systems preferred
• Familiarity with online incident reporting software

Compensation & Benefits

• Wage range of $34 to $36 per hour, depending on experience and qualifications, with room for professional growth and advancement
• Patrol specific benefits such as equipment stipend, season tunes and more
• Team Member Perks include:
  • Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
  • Resort discounts on dining, retail, lodging, and spa
• Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.