Parts Counter Associate

Truck Country; Madison (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Bonus Opportunities

Job summary

Truck Country is hiring a Parts Counter Associate to serve as the main contact for customers and technicians seeking vehicle and equipment parts. You will source parts, advise on options, process orders and returns, and keep inventory accurate while ensuring a smooth, customer-centric experience at the counter, by phone and via email.

Duties include greeting customers, identifying parts, pricing estimates, handling warranty requests, processing cash transactions, and supporting the OPS team with

Qualifications

• Experience identifying and sourcing parts and using parts catalogs.
• Strong communication and customer-service skills.
• Proficient with basic computer software and POS systems.

Responsibilities

• Greet and assist retail customers at the counter.
• Identify and troubleshoot correct parts for customers.
• Look up and price wreck estimates for internal and external customers.
• Process all orders from start to finish.
• Handle special orders and back-order parts for invoicing and shipping.
• Assist with housekeeping and maintain attractive display areas.

Skills

Customer service

Parts knowledge

Verbal communication

Written communication

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

Parts catalogues

Microsoft Office

Job description

5000 Cake Parkway DeForest, WI 53532

The Parts Counter Associate serves as the primary point of contact for customers and technicians seeking parts for vehicles and equipment. This role is responsible for identifying and sourcing parts, providing knowledgeable recommendations, processing orders and returns, managing inventory accuracy, and ensuring a smooth, efficient, and customer centric experience at the counter, by phone and via email.

Duties and Responsibilities:

• Greet and assist retail customers with their purchases
• Identify and troubleshoot correct parts for customers
• Look up and price wreck estimates for both internal and external customers
• Process all orders from beginning to end
• Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customers
• Help suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customers
• Help with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.
• Help with keeping the display area stocked and appealing to the customer
• Handle and process all warranty requests for company policies and procedures
• Process all “cash” transactions completely and accurately through the cash register when the cashier is not available
• Tage and inspect all exchange cores for like and for good core requirements
• To help and support our OPS force with ID’s, parts, wreck estimates, quotes and processing parts order for customer delivery or pickup
• All other duties as assigned

Minimum Qualifications:

• Knowledgeable about parts and able to use the parts catalogues
• High School diploma or equivalent. Associates degree or higher preferred
• Proficient with Microsoft Office Programs
• Excellent verbal and written communication skills
• Ability to multi-task in an efficient and organized manner
• Strong attention to detail

Truck Country® / Stoops Freightliner-Western Star Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match
• Bonus Opportunities

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.