Assistant Outlet Manager -OEM

Tapatio Springs Hill Country Resort; Boerne (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental

Vision

Vacation & Holidays

Pet insurance

Life insurance (Supplemental)

Spousal Life

Child Life

Disability insurance

401(k) matching

Hotel room discounts

YouDecide discounts

Job summary

HEI Hotels and Resorts seeks a dynamic Outlets Manager for Tapatio Springs Hill Country Resort in Boerne, TX. Lead Restaurant, Room Service and Bar operations, hire/train staff, and ensure service quality.

The role requires 2+ years in a related position, strong budgeting skills, and deep knowledge of hospitality practices. Competitive benefits and growth opportunities are provided in a country setting with Texas hospitality.

Qualifications

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s). Hotel experience preferred.
• Thorough knowledge of restaurant/hotel practices and procedures; ability to determine course of action based on guidelines.

Responsibilities

• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.
• Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, evaluate performance, resolve problems, and recommend discipline when appropriate of staff members.
• Retain and motivate associates within the various outlets.
• Implement company programs and manage operations of Restaurant, Room Service and other F&B outlets to ensure compliance with LSOPs/SOPs, safety regulations and laws.
• Forecast, monitor, control and report on outlet budgets (labor, food, beverage, supplies, equipment) to maximize revenue and minimize expenses while ensuring adequate staffing and service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control maintenance/sanitation of outlets and equipment to protect assets and ensure quality service.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Skills

Leadership

Communication

Budgeting

Quality assurance

Hospitality law

Education

Post-high school education

Hotel experience preferred

Job description

About Us

Welcome to HEI Hotels and Resorts' Career Page.

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday. Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit.

Join a team of dedicated professionals who welcome with big smiles and even bigger hearts.

At Tapatio Springs, our warm and open company culture comes through in a working environment where country music and spirit are ever-present.

When it comes to our commitment to our team, we walk the walk by offering employees competitive compensation and an impressive benefits package, including:

• Flexible scheduling for all employees
• employee appreciation and targeted training programs
• employee discounts on room rates and at restaurants
• golf course and pro shop
• special parties, casual happy hours, and other social activities that foster connection

Essential Duties and Responsibilities

• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.
• Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• Retain and motivate associates within the various outlets.
• Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Education and Experience

More than two years of post-high school education. Two years of full employment in a related position with this company or other organization(s). Hotel experience preferred.

Knowledge, Skills and Abilities

Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision/ management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• pet insurance through the ASPCA
• Supplemental Life insurance
• Spousal Life insurance
• Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• discounts through 'YouDecide' and Hotel Room Discount programs

Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Additional Information

Hotel locations throughout the United States.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.