Assistant Outlet Manager -OEM

Hei Hotels Inc.; Boerne (TX); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with matching funds

Hotel room discounts

DailyPay"

Job summary

HEI Hotels and Resorts is seeking a skilled Outlets supervisor to oversee restaurant and bar operations at our Texas resort. You will manage breakfast, lunch and dinner service, lead the restaurant and room service teams, and ensure top-tier hospitality aligned with HEI standards.

The role emphasizes hiring, training, and coaching staff, maintaining budgets, and complying with safety and quality guidelines to deliver exceptional guest experiences at the resort in Texas Hill Country.

Qualifications

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.

Responsibilities

• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.
• Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• Forecast, implement, monitor, control and report on the various outlet budgets and their components to maximize revenue and minimize expenses while ensuring adequate supplies and staff.

Skills

Restaurant operations

Team leadership

Budget management

Staff development

Education

Post-high school education

Tools

Hotel operations knowledge

Job description

About Us

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday. Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit. Join a team of dedicated professionals who welcome with big smiles and even bigger hearts. At Tapatio Springs, our warm and open company culture comes through in a working environment where country music and spirit are ever-present. When it comes to our commitment to our team, we walk the walk by offering employees competitive compensation and an impressive benefits package, including: Flexible scheduling for all employees, employee appreciation and targeted training programs, employee discounts on room rates and at restaurants, golf course and pro shop. We also make time to celebrate our team with special parties, casual happy hours, and other social activities that foster connection.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description.

We value U.S. military experience.

Compensation

Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.
• Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• Retain and motivate associates within the various outlets.
• Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.

Knowledge, Skills and Abilities

• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/ management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make occasional decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Culture & Values

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our "love" to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.