Back Table Manager

Hei Hotels Inc.; The Woodlands, Northern (TX, KY); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical & Dental

Vision

Paid Time Off

Employee Discounts

401(k) with match

DailyPay

Job summary

The Woodlands Resort, Curio Collection by HEI Hotels and Resorts seeks a seasoned leader to plan and manage restaurant, room service, and other F&B outlets, ensuring guest satisfaction, compliance with policies, and financial performance.

You will direct daily operations across meals and bar service, oversee HR, and implement programs to optimize service quality while controlling costs and maintaining high sanitation standards.

Qualifications

• Minimum two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel experience preferred.
• Knowledge of hotel operations and hospitality standards.
• Strong leadership and communication skills.
• Ability to manage staff, budgets and guest service.

Responsibilities

• Direct day-to-day operations of the restaurant and room service.
• Direct the day-to-day operations of the bar operations.
• Manage HR in the various outlets: hire, schedule, train, develop, empower, coach.
• Implement programs and ensure compliance with LSOPs and SOPs and safety regulations.
• Forecast, monitor, control and report on budgets to maximize revenue and minimize costs.
• Respond to customer trends and issues to ensure quality experience.
• Create and implement promotions and buffet presentations to attract guests.
• Monitor maintenance and sanitation of outlet areas and equipment.
• Comply with attendance rules and be available to work regularly.

Skills

Leadership

Communication

Budgeting

Staff development

Decision making

Time management

Education

Post-high school education

Job description

About Us

About Us The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. We value U.S. military experience. You may be the perfect candidate for this or for other roles within our organization!

Compensation

Salary Range: $65,000.00 - $65,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods.
• Direct the day-to-day operations of the bar operations.
• Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
• Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
• Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel experience preferred.
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision, management, and communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Competitive medical and dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Discounts through 'YouDecide'
• Hotel Room Discount programs

Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Additional Benefits

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.