Assistant Outlet Manager

Churchill Downs Inc.; Berlin (NH); On-site; USD 39,312 - 48,048; Full time

Benefits offered by this job

401k options

Medical benefits

Paid time off

Job summary

Ocean Downs Casino in Berlin, MD is seeking an Assistant Outlet Manager to oversee a busy gaming outlet, lead a team, and ensure exceptional guest experiences. The role requires a hands-on leader who fosters collaboration, maintains standards, and drives daily operations with a focus on safety and service quality.

The position is full-time with a salary of $43,680 and a strong benefits package, including medical, paid time off, holiday pay, and 401k options.

Qualifications

• High school diploma or equivalent required.
• TIPS and Serve Safe certifications preferred.
• English proficiency sufficient to perform duties.

Responsibilities

• Lead daily outlet operations and deliver service excellence.
• Coach and motivate team, maintain morale and communication.
• Monitor workflow, manage stock and scheduling.
• Ensure compliance with policies, labor and liquor laws.
• Relay guest feedback to the appropriate department.
• Maintain clean, orderly and safe outlet environment.
• Assist in managing additional outlets when required.
• Oversee incident reporting and disciplinary actions as needed.

Skills

Food & beverage experience

English proficiency

Customer/service communication

Education

High school diploma or equivalent

TIPS certification

Serve Safe certification

Job description

Career Opportunities: Assistant Outlet Manager (4651)

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

JOB SUMMARY

The pay for this position is salaried at $43,680.Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full time, year around, developmental position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor andclearly articulating expectations.
• Observes and reports team member incidents and recommends discipline when necessary.
• Supervises day to day operations of assigned outlets.
• Orders necessary stock for outlet.
• Performs line level duties and acts a “breaker” throughout shifts as necessary.
• Adheres to and administers established company Policies, Labor Laws, Liquor Laws and Sanitary Codes.
• Relays all guest compliments and complaints to appropriate department head.
• Promotes outstanding customer relations.
• Controls work flow and promotes productivity.
• Maintains a neat, clean and orderly outlet.
• Promotes honesty and trust amongst the team.
• Performs all other duties as assigned.
• Assists in the management of additional outlets when required.

REQUIRED SKILLS AND ABILITIES

• Food and beverage line level experience preferred
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. TIPS certified, Serve Save certified.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

OCEAN DOWNS CASINO

OceanDowns has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.