Assistant or Manager of Program Services for Agency Serving Adults w/IDD

Stepping Stone Support Center; Littleton (CO); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Phone stipend

Travel stipend

Benefits for all employees

Medical insurance (FT)

Dental insurance (FT)

Vision insurance (FT)

Life insurance (company-paid)

Paid holidays

Paid time off

Job summary

Stepping Stone Support Center is seeking an Assistant Program Manager to help run daily operations and support participants with IDD in Littleton, CO. You will work with a dynamic team, manage staff and driver coordination, and assist in planning meetings and service plans.

The role requires at least 1+ year experience with vulnerable populations, a valid driver’s license, and CAPs/Background checks clearance.

Qualifications

• Minimum 1+ year experience working with a vulnerable population (IDD, disabled, elderly, children).
• Ability to commute to Littleton, CO 80127 and hold a valid driver’s license.
• Successful completion of CAPs check, criminal background check, and Motor Vehicle Record check.
• Moderate tech skills and ability to work with basic software tools.
• Flexible mindset and ability to work collaboratively with a team.
• Strong written and verbal communication; empathetic and constructive in praise.
• CPR/AED, First Aid, and QMAP certifications; Stepping Stone may provide training.

Responsibilities

• Oversee daily operations of the center from open to close with excellence.
• Ensure activities comply with service rules, regulations, and Stepping Stone policies.
• Support Program Director in participant care and management of advisors and drivers.
• Manage a caseload of adults with IDD; prepare for Service Plan meetings.
• Assist in curriculum development and staff development opportunities.
• Contribute to KPI execution and outcomes reporting.
• Demonstrate Stepping Stone’s values through leadership and teamwork.

Skills

IDD population experience

CPR/AED

First Aid

QMAP training

Driver's license

Strong communication

Tech proficiency

Education

Bachelor's degree in education, social work, psychology or related field

Associate’s degree in related field

4 years experience in human services

Tools

Microsoft Office

Constant Contact

Tracking software

Job description

About Us

At Stepping Stone Support Center, we are not just another organization. We are a movement. Our mission is to give adults with intellectual and developmental disabilities (IDD) opportunities to become the best versions of themselves. Every program, every class, and every interaction are rooted in our unwavering commitment to empower the people we serve, giving them a voice, a platform, and the ability to thrive. If you are seeking a place where your work can be a beacon of change, then Stepping Stone is your destination.

About the Role

Operational Excellence

• Ensure the support center and its programs run smoothly each day from open to close, maintaining a standard of excellence and upholding our mission.
• Ensure that all activities, services, and supports provided within the center are kept in compliance with service rules and regulations, as well as Stepping Stone policies and procedures.

Team and Participant Support

• Support Program Director in the day-to-day operations of the center, care of participants, and management of advisors/assistant advisors/substitutes and drivers.
• Manage a caseload of participants (adults w/IDD), preparing for and attending Service Plan meetings and IDTs, maintaining files, and serving as liaison with members of their care teams.

Coordination

• Assist in curriculum development and implementation for participants.
• Assist in coordinating staff development opportunities.

Expected Outcomes

Within 15 Days

• Establish strong team and participant relationships, understanding their needs and expectations.
• Undertake basic operational and role-specific training, such as safety protocols and documentation procedures.

Within 30 Days

• Take on elevated role-specific responsibilities such as preparing for a Service Plan meeting (with guidance).
• Start gauging the impact of your role through outcome-based metrics, including but not limited to advisor feedback.

Within 45 Days

• Gain a full understanding of the Assistant Program Manager role & actively work towards taking on full management responsibilities.
• Demonstrate results by showcasing smooth operations, reduced issues, and high satisfaction among participants, their care teams, and staff.
• Execute on KPI’s (Key Performance Indicators).
• Showcase 'The Stepping Stone Way' through strong leadership and exemplify Stepping Stone’s mission and values.

Need to Have

• 1+ year experience working with a vulnerable population (IDD, disabled, elderly, children)
• Ability to commute to Littleton, CO 80127 and a valid driver’s license
• Successful completion of CAPs check, criminal background check, and Motor Vehicle Record check
• Moderate tech skills
• Flexible mindset (each day is different) and ability to work effectively with a collaborative team
• Strong written and verbal communication skills; positive, empathetic, and offering praise regularly
• Current certifications in CPR/AED, First Aid, QMAP (Stepping Stone can provide training)

Nice to Have

• Previous experience managing a team
• Strong proficiency in Microsoft systems, Constant Contact, tracking software
• Servant-style leadership training or experience
• Experience in highly regulated industries, with bonus consideration for familiarity with CCR 8.7000
• Strong self-leadership with the ability to navigate stressful or complex interpersonal conflicts while staying calm and composed
• Able to manage time effectively when unexpected situations arise
• Understanding of Colorado’s Mandatory Reporting requirements of Adult Mistreatment

State-required education or field experience needed for promotion from assistant to manager role

• Bachelor’s degree (accredited) in education, social work, psychology or related field + 1 year experience in human services
• Associate’s degree (accredited) + 2 years’ experience in human services
• 4 years’ experience in human services

Schedule

• Full-time (minimum 40 hours/week), plus mandatory staff meetings
• Flexibility is crucial, as occasional changes might be required.
• Assistant Program Manager will generally be at the center Monday- Friday 8:00 a.m.-4:00 p.m.
• Ability to flex hours may be available upon prior approval from supervisor.
• Occasional remote work may be possible with coordination among team, adequate staffing coverage, and approval from the program director.

Compensation

• $21.00-$25.00/hr. (depending on Asst. vs. Mgr. qualifications)
• $35/mo. phone stipend
• $50/mo. travel stipend
• +plus benefits

*Benefits

For All Employees

• Paid Sick Leave - See Employee Handbook for accrual information.
• Option to enroll in 401(k) plan *must be at least 21 and employed for threemonths

For Full-Time Employees

• Option to choose a medical insurance plan (company pays first $300/mo. of premium), HSA option available on specific plans
• Option to register for company-paid dental insurance
• Option to purchase vision insurance
• Enrollment in small company-paid life insurance plan
• Paid company-recognized holidays
• Accrued paid time off & bereavement leave
• *FT benefits begin on the first day of the month after completing the 60-day introductory period